Account Manager

Account Manager - Ottawa area

**Status**:
Regular,

**Location**:
Ottawa, Ontario

**Reporting to**:
Regional Sales Manager - Commercial and Industrial

** Key Accountabilities**:
(50%) Consistently exceed customer expectations when processing orders and answering technical questions while offering value added solutions to each customer exchange;
(20%) Aggressively and consistently research new business opportunities and market Noramco products and services to new potential clients;
(10%) Conduct market research of products and pricing for the purpose of promoting new products; Work cooperatively with teammates in the administration of sales transactions. (expected daily function)

(20%) Spend time actively engaging with customers in person/face to face. Actively use CRM to log notes, details etc (expected to be a daily function). Meeting/Exceeding Eastern Ontario established sales targets and developing new business.

**Territory**:

- Eastern Ontario (K Postal code): Belleville, Kingston, Ottawa
- Home Office

**Duties**:

- **Ensure all job functions are performed in accordance to the NCS International Co. Standard Practice Instruction (SPI) Manual;**:

- **Coordinate and assist, where necessary, the various functions in office sales and administration, including**:

- **Liaising with operations and purchasing personnel while entering orders;**
- **Providing pricing quotations and following-up on every quote, when necessary;**

**- Administering the opening of new accounts and maintaining existing customer
- account databases**:

- **Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service;**:

- **Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolve;**:

- **Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;**:

- **Ensure superior customer service is the objective during each customer interface;**:

- **Prospect and develop new business through a strategic process of warm and colds calls;**:

- **Remain up-to-date on various product lines by actively and aggressively pursuing formalized vendor training programs and informal product research;**:

- **Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;**:

- **Stay current in your profession and enroll in continuing education focused on sales strategies and account management principals**:

- **Ensure proper administration in the management of freight claims and reel returns;**:

- **Maintain a system of effective communication between operations and sales (Noramco and NCS) so that all parties are regularly updated with capacity challenges and service issues;**:

- **Participate in the preparation and execution of physical inventory as required;**:

- **Continuously develop knowledge of product to remain up-to-date with various product lines (including vendor training) and industry changes;**:

- **Provide back-up support to the sales department when required;**:

- **Performs any other duties as required by management.**:

- **Provide the Regional Sales Manager with weekly reports/call logs for activity**:

- **Provide Monthly Area Reports I.E. what is happening in the market, any large Projects, any new developments etc.**:
**Requirements**:

- **Proficiency with Microsoft Word, Outlook and Excel**:

- **Previous Outside Sales/Inside Sales experience**:

- **Superior interpersonal and communication skills**:

- **Ability to develop long-term client relationships**:

- **A highly professional approach to business**:

- **Exceptional organization skills, ability to multitask and a keen eye for detail**:

- **Technically proficient to quickly learn and understand products**:

- **Ability to develop quotations & project bid packaging / pricing / presentations**:

- **Knowledge of electrical industry in general is an asset**:

- **Ability to travel 20-30% of time to actively engage with customers**:

- **Experience in dealing with Electrical Contractors in an asset**:
**What’s in it for you**:
We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making and offers great career opportunities.

**What sets us apart is our**:

- Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.

- A strong national network offering real opportunities to grow: our people make the difference.

**Among our benefits**:

- Flexible group insurance plan customizable to your needs.

- Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).

- Group RRSP with employer contributio