Operations Manager

At East Penn Canada our people are the heart of our company. We offer a vast range of diverse and rewarding career opportunities.

We are looking for a strong, motivated **Operations Manager **to join our team.

We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organizational values, and a charismatic team.

Are you interested in being part of a passionate team dedicated to serving our customers and being an industry leader?

Are you looking for a place where you can contribute to the success of your company and have access to challenging and rewarding work?
- The _**Operations Manager **_will report_directly to the Director, Operations, and is responsible for management of cost-effective operations including warehouse & distribution; facilities and customer service/sales support aspects in the branch environment._

**Duties & Responsibilities**:

- Manage all aspects of the branch’s physical layout and facilities.
- Control branch inventory as per applicable Company procedures.
- Control all physical product into and out of the warehouse including receiving, shipping, stock replenishment, recharge, damaged products and used batteries.
- Oversee effective sales and service support, which includes partnering with the Sales Team to resolve customer issues and taking escalated and / or more complex customer concerns
- Develop and maintain the team by providing effective communication, training, coaching, and conducting effective performance evaluations
- Ensure a safe and efficient warehouse environment at all times.
- Track and provide appropriate management reporting (key performance indicators).

**Experience, Skills & Competencies**
- Post-secondary education in a business or customer service-related discipline.
- 3 to 6 years related experience preferably in a warehouse or distribution setting.
- 3 to 5 years management experience.
- Solid knowledge of logistics and distribution.
- Proven ability to manage, lead, and provide an environment within which employees are self-motivated to meet performance standards.
- Customer focused with the ability to coach others for exceptional customer service orientation.
- Ability to troubleshoot, identify and resolve issues in a timely manner.
- Ability to work well under pressure with deadlines and changing priorities.
- Strong organization skills with the ability to manage multiple tasks simultaneously.
- Knowledge of Windows Office suite (Word, Excel)
- Experience with SAP an asset

**We are dedicated to recognizing and rewarding our employees by offering**:

- Great Pay
- Great work environment
- Learning & development opportunities, including tuition reimbursement
- Annual performance appraisals and regular feedback
- Excellent company paid benefit program
- Profit Sharing and Deferred Profit Sharing (retirement) program

**Other Considerations**
- Background checks including criminal checks and employment references will be requested.

East Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- What are your salary expectations?
- Can you reliably commute to and from our Laval, Quebec location?

Work Location: One location