Front Desk Receptionist/ Customer Care Associate

**Front Desk Receptionists / Customer Care Associates**

**Job Summary**:

- Two (02) Full time, permanent staff needed (**NOC B JOB)**:

- Customer Care skills essential
- **Ability to Speak in Hindi, Mandarin, Punjabi or Tamil is an asset.**:

- Completed any College Diploma or post-graduate Certificate program.
- Willing to learn Electronic Medical Records (EMR)
- Willing to work **at least 2 years.**:

- **We offer**: Excellent work environment, No overnight shift, Flexible schedule, Free car park, essential training (including EMR) with pay, career oriented opportunity & company events
- **Pay Scale: $38,145.00 - $40,315 per annum **with annual increment.
- Opportunity to work either in the Walk-In Clinic/ Urgent Care (MMUCC) or Dermatology Clinic (MMDC), Women’s Health Clinic (MMWHC) & Family Clinic (MMFCC).

**About us**:

- **MEDCENTRE HEALTH** is a Canadian Healthcare Organization (Operates in the past 10 years), which develops Healthcare Facilities in the GTA and has doctors, clinical assistants, nurses, lab. Technicians and management staff from diverse background, who work together to provide an excellent patient care (Primary Care, Urgent Care, Dermatological Care & Women’s Care) to our community.

**Main Responsibilities**
- Be responsible for the patient satisfaction and give the best experience at our clinics to the patient.
- Greet patients or guests and provides prompt, courteous customer service while maintaining a pleasant and professional atmosphere.
- Answers the telephone in a professional manner and providing callers essential information.
- Monitors patient flow by managing and advising patients of the anticipated wait time and following-up when there are any unexpected delays.
- Managing confidential information in a professional & responsible manner.
- Listen to patient’s feedback, encourage every patient to give their reviews and determine solutions or report to the Management team as needed.
- Organize and schedule appointments and meeting for the patients and external stakeholders.
- Process transactions (cash, credit or debit card), and provide receipts as needed.
- Provide general administrative support by photocopying, faxing, data entry, and other administrative duties as assigned.
- Will possess a full knowledge of MEDCENTRE HEALTH and the services we provide to the patients.

**Requirements**:

- Must have excellent customer care skills.
- **Ability to Speak in Hindi, Mandarin, Punjabi or Tamil is an asset.**:

- Holds any College Diploma or Certificate program.
- Willing to learn Electronic Medical Records (EMR)
- Should have an excellent phone etiquette.
- You should have in-depth understanding of Word and Excel
- Must have multi-tasking skills.
- Ability to organize and prioritize effectively in a setting of competing demands of a busy office.
- Must be able to meet deadlines in a fast-paced quickly changing environment.
- A proactive approach to problem-solving with strong decision-making skills.
- Professional level verbal and written communications skills and interpersonal skills.
- Ability to work collaboratively with other members of the management team.

**We offer**:

- Excellent work environment
- No overnight shift
- Flexible schedule
- Free car park
- A competitive salary
- We provide the essential training (including EMR)
- Opportunities for career advancement
- Company events
- Store discount
- **Salary**:38,145.00 - $40,315** per annum($3,178.75 - $3,359.58 ) with annual increment.

**Ability to commute/relocate**:

- Reliably commute to **2901 Markham Road, Scarborough, ON**:or** should plan to relocate.
- No phone calls or recommendations please

**Job Types**: Full-time, Permanent

**Salary**: $38,145.00-$40,315.00 per year

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Scarborough, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- If you like the working atmosphere, job & pay, are you willing to work more than 2 years?

Work Location: In person