IT Technician, Abbotsford Canucks

2 weeks ago

Abbotsford, Canada Abbotsford Arena-AHL ArenaOpsFT Full time

**Position**:IT Technician, Abbotsford Canucks

**Department**:Technology

**Reports to**:Director, IT Operations

***:
A typical day includes:

- Providing first and second level support on computer hardware and software issues on both Microsoft and Apple platforms
- Recording all calls in the IT ticket management system as per escalation procedures, settings priorities and assigning to IT team members as appropriate
- Collaboratively liaise with other team members, departments and appropriate vendors, following issues through to resolution
- Tracking hardware and software inventory
- Assisting in documenting and communicating user/technical service policies for products supported by the Help Desk
- Developing reference and training materials and provide end-user training
- Provide support for basic network and system administration including network patching, Wi-Fi connectivity and IP telephony.
- Assist with implementation, troubleshooting, maintenance & upgrades
- Assistance and support of Vancouver based Help Desk team when required
- While based in Abbotsford, there may be occasional travel to Rogers Arena in Vancouver
- Supporting outside normal business hours, including events at Abbotsford Centre

**YOU MUST HAVE**:

- 2 - 3 years’ experience within the Information Technology industry in a support capacity
- A university degree or diploma, preferably in a technical related field
- Strong competence in the Microsoft Ecosystem (Office/O365, Exchange 2013/16, Remote Desktop, Server, Desktop OS)
- Strong knowledge of iOS devices
- Ability to work in a fast-paced team-oriented environment
- Strong organizational skills and attention to detail, with the ability to multi-task and balance priorities
- Excellent written and verbal communications skills
- Exceptional customer service skills with an ability to interact in a professional and friendly manner with end users at all levels within the organization
- Solid problem solving and troubleshooting skills coupled with a willingness to learn
- Ability to work independently, working flexible, extended hours, as required

**YOU MAY ALSO HAVE**:

- Previous experience with Point-of-Sale hardware and software

Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

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