Customer Support Specialist

3 days ago

Langley, Canada Apex Wireless Full time

**APEX**is the wireless division of the Westlund Group of Companies and a dealer for TELUS. For 35 years we have assisted the growth of businesses in Canada. Our team is highly trained to consult, supply, and support multiple areas of a company’s business requirements. These range from supplying company Smartphones, Landlines and Internet services.

We have an immediate opening for an **Customer Service Specialist**in our CARE team at our Head Office in Langley, BC. This position is crucial in supporting our outbound sales teams and our customers.

**Duties Include (but are not limited to)**:

- Day-to-day VoIP account management with TELUS on behalf of customers, including calls in to TELUS Help Desk agents.
- Responding to customer/sales rep inquiries through our help desk ticketing system.
- Assisting with new/active VoIP installs in order to maintain a fluid schedule

**Secondary Duties Include (but are not limited to)**:

- Sales Support and Order Fulfillment for our outbound sales reps.
- Activate, set up and deploy client Smartphones, desk phones, and internet connectivity through our internal ticketing system.
- Keep clients and their outbound account manager updated on the status of their orders, including shipment tracking.
- Inventory management, including ordering general stock, organizing sales floor, monthly inventory counts, and reconciling repairs.
- Proficient in the English language
- Detail orientated
- Computer and technologically savvy
- Friendly personality and a great team player
- Excellent verbal and written communication skills

**Rewards/Perks**:

- Paid training
- Excellent benefits including medical, dental and paid vacation
- Discounts on the latest wireless technology and TELUS Home Services (TV & internet)

If you feel that you possess the knowledge, skills and abilities mentioned above then we would love to hear from you

Pay: From $3,500.00 per month

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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