Technical Customer Care Specialist

2 days ago

Langley, Canada Regal Rexnord Full time

Position: Technical Customer Care Specialist (ATS)

Reports Directly To: ATS Customer Care Manager

Location: Langley, BC, Canada

**Salary**: $68,000-$75,000 CAD

THE OPPORTUNITY

YOUR MISSION
- Provide exceptional technical phone support for troubleshooting, diagnosing, and resolving customer’s concerns with their Automatic Transfer Switches (ATS).
- Effectively manage all incoming Service Request tickets through to resolution in a timely manner to drive efficient case management.
- Create clear and concise records of incoming service requests through the case management system.
- Provide detailed and timely follow-ups to customer requests, including emergency support.
- Work cross-functionally with the customers & ATS Engineering team to drive quick response and efficient case resolution.
- Provide accurate and timely customer and quality feedback to Engineering, Production, Service, and Leadership.
- Provide technical quote support to the Customer care coordinators for replacement parts and mod-kits.
- Actively participate and drive continuous improvement initiatives to increase efficiency, quality, and customer satisfaction.
- On a rotational basis, provide after-hour technical phone support.
- Perform other duties as required.

ARE YOU THE ONE?

Minimum Qualifications:

- 1-2 years prior experience testing and troubleshooting electrical panels, and/or field tech experience in the Power management sector
- Ability to interpret electrical drawings and specifications
- Strong communication skills in English (written & verbal)
- Strong computer skills, specifically with Microsoft Office (word & excel)
- Strong organizational & time management skills
- High level of attention to detail
- Self-motivated and team player
- Problem-solving skills

The following are not required but would be considered an asset:

- Technical bachelor’s degree (Electrical Engineering) / Diploma of Technology (Electrical) / Journeyman Industrial Electrician’s Trades Qualification Certificate or equivalent related experience
- Experience testing and/or troubleshooting Automatic Transfer Switches
- 1-3 years prior customer-facing experience
- Experience with PLC programming preferred
- Language: Canadian French OR Spanish

About Regal Rexnord

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

About Regal Rexnord
- The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

  • Technical Customer Care Specialist

    1 week ago

    Langley, Canada Regal Rexnord Full time

    Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of electrical products and systems for use in the Power Generation Industry for over 50 years. We are currently seeking a talented Technical Customer Care Specialist to join our team in Langley, BC. **YOUR MISSION** - Deliver technical support via phone, expertly troubleshooting,...

  • Technical Customer Care Specialist

    2 days ago

    Langley, Canada Thomson Power Systems Full time

    **Position**: Technical Customer Care Specialist (ATS) - **Reports Directly To**: ATS Customer Care Manager - **Location**:Langley, BC, Canada - **Salary**:$70,000-$75,000 CAD **THE OPPORTUNITY** **YOUR MISSION** - Deliver technical support via phone, expertly troubleshooting, diagnosing, and addressing customer issues related to Automatic Transfer...

  • Technical Sales Specialist

    1 week ago

    Langley, Canada CMAX Full time

    **Company Description** Be part of a community of authentic, proud and trusted people** Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. We believe we don’t just deliver car and heavy vehicle parts all...

  • Customer Service Specialist

    2 weeks ago

    Langley, Canada Formations Inc Full time

    Your people skills + our products = great customer experiences._ At **Formations**, we believe that exceptional customer service is more than just answering questions - it’s about building trust, solving problems, and making every interaction count. We're looking for a **Customer Service Specialist** who thrives in a fast-paced environment and brings...

  • Case Manager, Customized Employment Specialist

    2 weeks ago

    Langley, Canada March of Dimes Canada Full time

    **Location / **Lieu: Langley,BC **Position / **Poste: WorkBC Case Manager, Customized Employment Specialist - Full Time - **Who is March of Dimes Canada?**_ - From our humble beginnings in 1951 as a group of mothers going door-to-door collecting dimes in support of polio research, March of Dimes Canada has grown into a national, multi-service not-for-profit...

  • Customer Service Specialist

    1 week ago

    Langley, Canada Prospera Credit Union Full time

    **TEAM LOCAL is hiring** Built on over 75 years as a BC credit union, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is British Columbia’s fourth-largest credit union, with $9 billion in assets and 120,000 members. With 26 branches, Prospera is proud to serve...

  • Senior Technical Support Specialist

    3 weeks ago

    Langley, Canada TEEMA Full time

    Technical Support Specialist (Tier 1,2,3 | Managed Services) Hybrid: Home + Field + Occasional Office Location: Langley to Abbottsford Full-Time | Permanent A growing technology services firm in the Lower Mainland is hiring a Tier 2 Technical Support Specialist to support a diverse managed services client base across the Fraser Valley. This hybrid role...

  • Senior Technical Support Specialist

    3 weeks ago

    Langley, Canada TEEMA Full time

    Technical Support Specialist (Tier 1,2,3 | Managed Services) Hybrid: Home + Field + Occasional Office Location: Langley to Abbottsford Full-Time | Permanent A growing technology services firm in the Lower Mainland is hiring a Tier 2 Technical Support Specialist to support a diverse managed services client base across the Fraser Valley. This hybrid role...

  • Customer Care

    5 days ago

    Langley, Canada Preston GM Full time

    Preston GM in Langley, BC is searching for a Customer Care Representative to work in our Business Development Centre. Our Representatives are responsible for interacting with clients before, during, and after vehicle sales, as well as for service appointments. Join our team and become part of an exciting work environment that prides itself on responsible...

  • Technical Quoting Specialist

    6 days ago

    Langley, British Columbia, Canada Regal Rexnord Full time

    JOB DESCRIPTION THE OPPORTUNITY Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of electrical products and systems for use in the Power Generation Industry for over 50 years.  We are currently seeking a talented Quoting Specialist to join our team in Langley, BC. We are seeking a detail-oriented and experienced Technical Quoting...