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Parts Advisor

2 weeks ago

Calgary, Canada Heninger Toyota Full time

Heninger Toyota is an established Auto Dealership specializing in the sale and service of Toyota vehicles. As the first Toyota Dealership in Alberta, we have been building our positive reputation for 55 years.

We are a forward-thinking company, utilizing the latest in technology and business processes in our efforts for continual improvement in both our business and our people. Come work with the best

The Parts Advisor encompasses supplying the required parts and accessories to retail and wholesale customers and technicians, receiving and storing parts, and the accurate performance of designated administrative duties.

**Duties and responsibilities**

**Customer Relations**
- Promptly meet and greet parts customers in a friendly and courteous manner.
- Listen to customers’ reasons for requesting certain parts and accessories.
- Offer appropriate parts or accessories to satisfy customer requirements.
- Provide accurate quotes for all parts or accessories recommended.
- Handle minor customer complaints and/or misunderstandings tactfully, promptly and with genuine concern for the customer’s problem.
- Refer customer complaints that cannot be satisfied at the parts advisor level to the parts manager.
- Make policy adjustments within established guidelines and budgets
- Answer incoming telephone calls promptly and courteously.
- Make every reasonable effort to make the parts purchase experience as pleasant as possible for the customer.

**Parts and Accessories Sales**
- Sell parts and accessories suitable to the customer’s needs.
- Assist the customer in determining the right parts for the job.
- Contact potential new wholesale customers and ask for business.
- Meet or exceed retail and wholesale sales objectives set by management

**Training**
- Attend/Complete training courses as directed by Parts management
- Review all applicable parts & service bulletins and other technical publications.

**Administration**
- Ensure customer information on file is accurate and update as necessary.
- Prepare and maintain invoices for retail and wholesale parts and accessories sales.
- Maintain a special order follow-up system.
- Maintain the special order shelf
- Return special orders not picked up by the predetermined return date as per department policies.
- Record lost parts sales.
- Complete the parts portion of service repair orders.
- Perform other administrative functions as directed by parts manager.

**Parts Ordering and Stocking**
- Add request for non-stock parts to daily order.
- Review the next day’s appointments with the service advisor to ensure all known parts are available.
- Advise parts manager of any irregularities in the stock.
- Receive parts shipments from TCI PDC’s and verify shipment against order.
- Report any discrepancy or damage to the parts manager.
- Stock parts according to the “7 Toyota Storage Techniques”.
- Update the inventory in the computer system.
- Conduct inventory cycle counts on a weekly or monthly basis as directed
- Advise parts manager of any discrepancies found during cycle count.
- Assist in conducting year-end inventory.

**Parts Picking**
- Check the parts slave printer for repair orders and review R/O’s for needed parts.
- Pick parts required and place in parts pre-pick bin corresponding with last digit of R/O.
- Receive technician parts orders and pick requested parts
- Pick parts required for additional needed repairs and deliver to technician stall.
- Pick and pack parts for wholesale orders.

**SPECIFIC RESPONSIBILITIES: Internal Parts and Paint Protection Film**
- Keep all display areas clean and stocked with inventory.
- Change out all display areas monthly.
- All glass door to be cleaned weekly.
- Replenish any displays immediately when items are sold from them.
- Pre-empt any seasonal changes for the displays, and stock them accordingly.

**Required Qualifications**
- High School Diploma or equivalent
- Ability to multitask, strong communication skills and great attention to detail

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift

**Experience**:

- Automotive parts: 1 year (required)

Work Location: In person