Parts Advisor

Heninger Toyota is an established Auto Dealership specializing in the sale and service of Toyota vehicles. As the first Toyota Dealership in Alberta, we have been building our positive reputation for 55 years. We are a forward-thinking company, utilizing the latest in technology and business processes in our efforts for continual improvement in both our business and our people. Come work with the best

**Duties and responsibilities**

**General**
- Maintain a high level of grooming, hygiene and dress consistent with the duties of the position. This may include the wearing of uniforms designated by management.
- Arrive at work, take breaks and depart work at the times designated by management.
- Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership.
- Perform other duties as assigned by management

**Training**
- Attend training courses as directed by Parts management
- Review all applicable parts & service bulletins and other technical publications.
- Complete TU on-line Advisor Guild training courses as directed by Parts management.

**Administration**
- Prepare and maintain invoices for retail and wholesale parts and accessories sales.
- Maintain a special order follow-up system.
- Maintain the special order shelf
- Return special orders not picked up by the pre-determined return date as per department policies.
- Record lost parts sales.
- Complete the parts portion of service repair orders.
- Perform other administrative functions as directed by parts manager.

**Parts Ordering and Stocking**
- Add request for non-stock parts to daily order.
- Review the next day’s appointments with the service advisor to ensure all known parts are available.
- Advise parts manager of any irregularities in the stock.
- Receive parts shipments from TCI PDC’s and verify shipment against order.
- Report any discrepancy or damage to the parts manager.
- Stock parts according to the “7 Toyota Storage Techniques”.
- Update the inventory in the computer system.
- Conduct inventory cycle counts on a weekly or monthly basis as directed by the parts manager.
- Advise parts manager of any discrepancies found during cycle count.
- Assist in conducting year-end inventory.

**Parts Picking**
- Check the parts slave printer for repair orders and review R/O’s for needed parts.
- Pick parts required and place in parts pre-pick bin corresponding with last digit of R/O.
- Receive technician parts orders and pick requested parts
- Pick parts required for additional needed repairs and deliver to technician stall.
- Pick and pack parts for wholesale orders.

**SPECIFIC RESPONSIBILITIES**:
**Communication**
- Provide requested parts information (applicability, availability and pricing) to technicians and service advisors as required.
- Provide requested parts information (applicability, availability and pricing) to retail and wholesale customers.
- Advise service department of the arrival of special order parts and back-ordered parts.
- Advise retail and wholesale customers of the arrival of special order parts and back-ordered parts.
- Maintain communications with service staff concerning supersession’s and applicability information.
- Inform sales department of potential new vehicle customers.
- Maintain regular contact with wholesale customers.

**Qualifications**
- High School Diploma
- 2 years related dealership work experience
- Ability to multitask, strong communication skills, attention to detail

**Physical requirements**

Parts Advisors are required to stand for extended periods of time, lift heavy objects on a regular basis, and do repetitive tasks with few breaks.

**Benefits**:

- Company events
- Disability insurance
- Employee assistance program
- Extended health care
- On-site gym
- Store discount
- Tuition reimbursement
- Wellness program

Flexible language requirement:

- French not required

**Experience**:

- Parts Advisor: 1 year (preferred)

Work Location: In person