Client Service Representative

Locally, Nationally and Internationally, 20/20 Seed Labs Inc. is a world leader in seed quality testing and specialized research and development. 20/20 Seed Labs is accredited to complete analysis for all 20 of the seed grade tables. Independently owned and operated since 1989, 20/20 Seed Labs Inc. vision is to be Canada’s most reputable provider of seed testing technology, services and research. 20/20 Seed Labs Inc. fulfills this vision by supporting Canadian and international agricultural players set a standard for innovation and productivity one seed at a time.

Are you interested in being a part of 20/20 Seed Labs Inc.’s vision and journey as 20/20 continues to grow as a leader in seed testing and research? Do you excel in enhanced customer relationships and enjoy multi-tasking in a fast-paced and engaging team? 20/20 Seed Labs Inc is seeking a Client Services Representative to provide enhanced customer services support. If this sounds like it's of interest, please submit your resume

Working with the Lab Manager, the Client Services Representative will work extensively to support our internal and external customer service needs.

**Key Responsibility 1: Occupational Health and Safety**
- Demonstrate a strong commitment and adherence to 20/20 Seed Labs Inc OHS Safety program by self and team members.
- Responsible for following all safety policies, protocols, and procedures, and ensure a safe working environment for all team members.

**Key Responsibility 2: Reception and Customer Service**
- Reception duties such as answering main line phone calls, transferring calls, providing answers to general inquiries, etc.
- Contacting customers regarding sample submissions, confirming rush requests, etc
- Greeting customers at the door, responding to inquiries, drop off samples and assisting customers as needed
- Contacting customers regarding retest, test add ons and other testing needs as required
- Maintaining a clean and professional work space for customer interactions
- Other customer service and reception duties as required

**Key Responsibility 2: Lab Administration**
- Filing lab documents as required
- Creating and submitting customer spreadsheets as required
- Preparing lab shipments of sample bags, documents to customer as required
- Ordering and shipping purolator waybills as required
- Shipping and receiving duties
- Preparing course material, preparing binders, printing material etc as required
- Creating customer accounts in database
- Adding on tests as requested by customers when required
- Creating and sending customer usernames in database as required
- Other administrative duties as required

**Key Responsibility 3: Sales and Marketing Support**
- Collecting and communicating customer feedback to sales and management
- Providing marketing materials to customers as required
- Providing the sales and marketing teams administrative support as required (printing and shipping materials, etc.)
- Administer customer feedback surveys as required
- Other sales and marketing support as required

**What do you need to succeed?**
- High School Diploma
- A minimum of 2-3 years experience in a customer service role
- Basic understanding of plant identification, multiplication, harvesting, conditioning storage, grading, labeling and sale of pedigreed seed as it relates to field operations is preferred but not required.
- Effective verbal and written communication skills.
- Knowledge of environmental and chemical safety procedures.
- Commitment to safety, quality, and the environment.
- Ability to foster and maintain trusting and dependable working relationships.
- Ability to take initiative and work independently on individual assigned tasks, as well as ability to work in a team environment.
- Demonstrated attention to detail and the ability to work quickly while maintaining a high degree of quality and accuracy.
- Knowledge of laboratory operations, equipment, software and technology.
- Proficient computer skills and ability to work with Microsoft Office suite of business programs and CFIA computer systems.

**Job Types**: Full-time, Permanent

**Salary**: $23.00-$28.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Nisku, AB T9E 7N5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person