Sales Representative

Company Description

Every industry and profession have their own special characteristics, just as individuals do. At TWIS, our seasoned team of brokers and managers take those characteristics into account when designing training programs for our teams and tailored insurance solutions for our clients. We have one common goal in mind: protecting our clients’ interests and assets while supporting our front-line staff to achieve greatness. At TWIS, we strive to build trusting relationships with our clients and coworkers. We’re looking for a driven sales focused broker to join our team as a:
**Sales Representative (Open to Edmonton, AB & Waterloo, ON)**

**Job Description**:
Located in Edmonton (and area) or Waterloo (and area) Hybrid work arrangements available.

As a member of the National Personal Line Sales Team, your responsibilities will include:

- Identifying customer needs to build on existing products which includes developing contact plans, introducing new products and services and quoting and marketing personal insurance business.
- Selling products by establishing contact and developing relationships with prospects, answering incoming communications, following-up on expiry date cards, re-quoting prospects from previous years and cancelled files, and contacting leads generated.
- Creating a trusting environment that fosters new sales opportunities and retention of existing business.
- Actively participating within the team unit and independently to continuously contribute to overall business improvement.
- Actively owning and resolving all customer inquiries, while ensuring the customer effort is minimized.
- Accurately processing account changes, maintaining complete customer documentation, preparing correspondence, and documenting files for follow up.
- Tackling complex insurance-related cases, creatively utilizing all available resources until full resolution is met.
- Maintains a current EPIC base and promptly follows up on all client communications.
- Maintains accurate logs of quotes completed, sales completed, days worked and any other measurements pertaining to monthly reporting requirements.
- Keeps updated on company underwriting guidelines and changing markets.
- Performs other duties as required.

**Qualifications**:
If this opportunity sounds interesting, and you meet the following requirements, you might be the person we’re looking for. We need someone who has:

- An AIC and/or RIBO license, or willing to obtain within the first 60 days of employment.
- Other national licensing is considered an asset.
- A minimum of three years’ experience, preferably in personal lines, automobile and property insurance.
- Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
- Excellent problem solving skills and ability to handle customer issues in a pleasant and positive manner.
- Superior time management and organizational skills to handle competing priorities.

Additional Information
**What we offer**:

- Competitive salary and bonus structure
- Industry-leading employer-paid group benefits that start on your first day
- Defined benefit pension plan
- 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
- Flexible work from home and hybrid options
- Opportunities for advancement
- TWIS strives to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, TWIS will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities._

LI-Hybrid