Office Manager

**Advanced Women’s Health Ancaster - Office Manager**

**Who You Are**

You are a proactive, committed operations-driven leader who thrives on creating a high-performing, supportive clinic environment. You are motivated by structure, organization, and the power of exceptional patient care. You love being “boots on the ground,” taking full ownership of how a clinic runs, its systems, its team support, and its patient experience.

You take pride in a clinic that runs smoothly because you made it happen, from team accountability and SOP compliance to inventory control, AR, reporting, and patient satisfaction. You are someone who doesn’t just follow processes, you refine them as the clinic grows.

You’re excited about becoming an integral part of a clinic network that is rapidly expanding across Canada. You’re here for the long term and ready to grow into a full-time leadership role as the clinic continues to scale.

**You thrive in a growing clinic. You’re operationally obsessed. You lead through accountability and care.**

**More about you**:

- You are highly organized with exceptional attention to detail.
- You adapt quickly as systems evolve.
- You value a supportive, team-oriented environment.
- You’re passionate about patient care and service excellence.
- You enjoy building systems, not just using them.
- Strong interest in health and nutrition; knowledge of naturopathic medicine is a plus.

**Your Core Responsibilities**

This is an ownership role. You will be responsible for the overall performance of your clinic location.

**Clinic Operations & Excellence**
- Maintain a top-tier clinic environment where all SOPs are followed and accountability loops are upheld.
- Update or create SOPs as the clinic grows, ensuring processes are always optimized.
- Oversee the full patient journey from greeting to check-out, building long-term patient relationships and trust.
- Support team communication and uphold operational standards daily.

**Administrative Leadership**
- Process patient forms, labs, payments, invoicing, insurance billing, and AR management through our EMR (Jane).
- Own AR collections and support financial reporting.
- Maintain clinic scheduling accuracy and support team efficiency.

**Inventory & Reporting**
- Manage and forecast inventory (supplements, supplies, retail).
- Ensure accurate stock counts, vendor orders, and cost awareness.
- Produce weekly/monthly operational reports, identifying trends and opportunities.

**Growth & Collaboration**
- Support our Growth Operations team with community outreach, events, and clinic programs.
- Assist with administrative needs for leadership and marketing teams (documentation, scheduling, data, communication).
- Contribute solutions to improve patient experience, team performance, and clinic systems.

**What We’re Looking For**
- Clinic administration or office management experience is strongly preferred.
- Strong organizational and time management skills; ability to manage multiple priorities.
- You naturally anticipate needs before they arise.
- Proficient in Microsoft Office; experience with **Jane EMR is a bonus**.
- Ability to design actionable goals with timelines attached.
- Excellent listening, communication, and interpersonal skills.
- Comfortable with accountability systems for yourself and others.

**Who We Are**

Advanced Women’s Health is a rapidly growing network of women’s health clinics revolutionizing how women access care in Canada. We are team-driven, research-focused, and deeply committed to excellence. Our multidisciplinary team, Naturopathic Doctors, Pelvic Physiotherapists, Counsellors, Acupuncturists, Osteopathic Manual Practitioners, and more, works together to help women finally feel like themselves again, naturally.

**To Apply**

**Review our website before applying.**
- Your availability (hours + start date)
- Any administration or project management experience

**Job Type**: Part-time

Pay: $25.00-$30.00 per hour

**Benefits**:

- On-site parking
- Store discount

Work Location: In person