Operations Technician

3 days ago

Hamilton, Canada Endurance Specialty Holdings Ltd. Full time

Operations Technician

Sompo International Holdings Ltd. (Sompo International) is a global specialty provider of property and
casualty insurance and reinsurance. Headquartered in Bermuda, we currently have offices in the United
States, the United Kingdom, Continental Europe, and Asia. Sompo International companies are wholly
owned subsidiaries of Sompo Holdings, Inc., whose core business encompasses one of the largest property
and casualty insurance groups in the Japanese domestic market.

Sompo International is a company driven by its core values, a carrier that holds promise, trust, and the
commitment to protect at the center of everything it does. We maintain excellent financial strength as
evidenced by the ratings of A+ (Superior) from A.M. Best (XV size category) and A+ (Strong) from Standard
and Poor’s on our principal operating subsidiaries.

As a leading global provider of insurance and reinsurance, we recognize that our success is derived directly
from those whose contributions matter most: our people. A shared commitment to integrity,
accountability, collaboration and agility define our culture, and we strive to create exceptional value for
our clients and shareholders and maintain Sompo International as a desirable place to work.

Summary:
We are seeking an Operations Technician to join our Insurance Operations Team in the Bermuda office.
Reporting to the Vice President of Bermuda Insurance Operations, the successful incumbent will be a team
player and a proactive self-starter, with the ability to provide reliable support to the Operations Team
globally. This role could be ideal for a seasoned insurance operations technician, experienced
administrator, or a recent new graduate looking for an administrative role within the insurance industry.

The Insurance Operations Team supports business processing and liaising with other functions to ensure
efficiency and effectiveness across a broad array of activities from policy specific transaction support to
training, change management and onboarding.

Essential Duties and Responsibilities:
Provide technical and administrative support within the Operations team
- various reporting requests
- data quality assurance reviews and standardization
- user acceptance testing and test evidence management
- the production of training documentation
- formatting policy wording and endorsement templates
- submitting technology change requests and tracking statuses through to completion
- report testing and data analytics

Assist with select projects and execute any other operational support responsibilities, under the
Team Leader’s direction

Support the drive for continuous improvement and process efficiency

Qualifications, Skills and Experience:

Minimum 2 years’ administrative experience; prior industry experience preferred
Highly organized with strong attention to detail and a methodical, process-driven approach
Ability to work independently and effectively manage multiple priorities and deadlines
Excellent oral and written communication skills
Good analytical skills
Ability to adapt to new or changing processes and priorities
Strong computer skills including proficiency in Microsoft Excel. Experience with insurance policy

administration systems advantageous

Sompo International offers a competitive compensation and benefits package commensurate with
experience. We are an equal opportunity employer committed to a diverse workforce. M/F/D/V Visit

Sompo International, Waterloo House, 100 Pitts Bay Road, Pembroke, HM08. Attention: Human
Resources.

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