Itsm Specialist

1 week ago

Toronto, Canada Arthur Grand Technologies Inc Full time

**Company Description**

We are a minority owned staff augmentation and technology consulting company
To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits and provide continued opportunities for professional growth.
**Job Description** Position: ITSM Specialist**

**Location**:Toronto, ON, Canada**

**Assignment Type: Hybrid (3 Days onsite / 2 days remote)**

**Must Have**:

- Experience working in service management for the OPS and/or other Public Sector Organizations
- Have experience in design and review of IT best practice policy and procedure documentation to align with IT Service Management best practices
- Have experience collaborating with internal and external stakeholders.

**Criteria Ratings**:
**Process Design Skills
- 40 points**
- Knowledge of systems analysis, design, development, configuration, testing, release and installation principles and practices, methods, techniques, and tools for ITSM.
- Experience in designing processes for a public sector client, including the assessment of current state, and creation of supporting documentation and leadership for Continual Service Improvement reviews.
- Experience in effectively conveying complex information to various stakeholders.

**ITSM Process Skills-35 points**
- Excellent in ITSM Processes including, but not limited to: Incident, Problem, Change, Configuration, Service Level, Service Catalogue, Service Portfolio, Business Relationship, Release and Deployment, Request, Fulfilment, IT Strategy and IT Asset Management.
- Experience with knowledge management platforms (e.g., ServiceNow, Remedy) and how to create and organize documentation.

**Documentation Skills-20 points**
- Experience in template creation and review for all supporting Process artefacts.
- Experience translating technical information into clear, concise, and understandable language for a variety of audiences.

**Public Sector Experience
- 5 points**
- 5 Years of Experience.

Thanks,

**Afrah Faiza**

Arthur Grand Technologies Inc

**_ Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)_**

**Additional Information**
All your information will be kept confidential according to EEO guidelines.

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