Clinical Sleep Assistant

At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

**How will you CONTRIBUTE and GROW?**

Facilitates the administrative aspects, and offers support in the storefront area as it pertains to CPAP therapy in a specific branch location, or a site under the supervision of health care professionals. The incumbent will carry out all responsibilities while promoting VitalAire's safety and quality practices.
- Committed to contributing towards a safe work environment by obeying safety procedures and policies, working and encouraging others to perform in a safe manner at all times. Reports unsafe occurrences and/or practices.
- Ensures operation of equipment by completing preventive maintenance requirements, following manufacturer's’ instructions; troubleshooting malfunctions; and arranging for repairs. Contributes to the growth of VitalAire by liaising with medical professionals; providing information/literature to prospective clients; providing demonstration of products and services to prospective clients.
- Provides support for supervisors, managers, sales and healthcare staff by performing daily office duties such as; typing and proofreading documents, photocopying, filing, completing bank deposits, opening and maintaining client chart, sorting and distributing file and documents, maintaining all database systems, maintaining high standards of inventory as well as preparing bank deposits, remittance forms and financial transactions.
- Provides friendly and helpful service to customers by greeting public, providing specific information as it pertains to CPAP therapy. Assists with sales and maintenance of CPAP inventory for the branch. Assists with sales of CPAP supplies to walk-in client when requiring specific education to client. Jointly booking CPAP appointments and follow up for clients at the Branch. Contributes to team effort by working with other staff to achieve optimal customer service.
- Participates completion of in home testing for diagnosis purposes within the supervision of a healthcare professional.
- Assists healthcare professionals with the completion of necessary process and forms, assisting with the cleaning & maintenance of CPAP equipment during in-service to client; informs clients of the requirements to meet funding program criteria, and answer their questions.
- Documents client care services by charting in client records. Facilitates payment by preparation of funding documents, and maintaining knowledge of funding systems. Maintains client confidence and protects VitalAire operations by keeping information confidential. Protects clients and employees by adhering to infection control policies and protocols.
- Seeks to continuously improve the operation of the branch by evaluating processes and workflow, and participating in other quality improvement activities, as well as self growth and learning.
- Other duties as required.

**REQUIRED EDUCATION & QUALIFICATIONS**
- College Certificate or Diploma in Medical Office Administration or medical background preferred.
- Computer literate in Microsoft Office, ERP & Google systems with strong data entry skills and selling skills.
- 1-2 years of experience in general office practice

**ESSENTIALS**
- Promoting and Achieving Safety
- Committing to AL’s Performance and Responsibility
- Anticipating and Dealing with Changing Environment
- Caring about customers and patients
- Communicating with Impact
- Managing Personal Efficiency and Competing Priorities

**OTHER COMPETENCIES**
- Emotional Intelligence Essentials - Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results.
- Sales Persuasion - Gaining prospect or customer commitment to a product, service, or idea by using effective influence strategies.
- Quality Orientation - Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
- Innovation - Creating novel solutions with measurable value for existing and potential customers (internal or external); experimenting with new ways to solve work problems and seize opportunities that result in unique and differentiated soluti