Student Account Specialist

**About Queen's University**

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

**Job Summary**

**A Brief Overview**

Reporting to the Manager, Receivables and Student Accounts the Student Account Specialist is responsible for carrying out the financial analysis and administrative tasks associated with student account management for all professional graduate programs and the revenue and receivable cycle for non-degree programs within the Smith School of Business. The management of student accounts includes reviewing student accounts for accuracy, monitoring and resolving overdue accounts, monitoring payment plans and performing individual student account analysis. The incumbent will also assist in the preparation of various financial reports and spreadsheets and will take a lead role on various Student Financial projects.

**What you will do**

Acts as the first point of contact for senior staff, including arranging meetings, preparing correspondence, minute taking, and meeting logistics.

Provides administrative support to senior staff, and participates in administrative planning and development of policies and procedures.Researches and compiles information, reviews reports and disseminates information to stakeholders and senior staff.Prepares and distributes correspondence, documents, and/or reports, and maintains files.Performs accounting and bookkeeping activities including purchase orders, journal entries, reports, accounts payable, accounts receivable, invoices, requisitions, payroll, and reconciliations.Compiles information to prepare the annual budget and reports.Coordinates central activities for senior staff and/or faculty. Monitors and follows-up to confirm activity progression and completion.Administers special projects in support of the department including registration, decision and exception reports, academic milestones, awards, fundraising, and student services.
- Coordinates operations support for the department including purchasing materials, maintaining inventory levels, space allocation, accommodation, security and key control, renovation, and equipment maintenance.

**Required Education**
- Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent.

**Required Experience**
- More than 3 years and up to and including 5 years of experience.

Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on non-straightforward and/or complex issues.
- Interaction with others typically requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationships, trust and credibility.
- Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
- Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
- Participate in project team meetings and develop individual project plans.
- Lead procedural or technological change within a unit.
- Identify new problems and seek information and input to fully understand the cause of problems.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Draw logical conclusions and provides opinions and recommendations.
- Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
- Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

**Employment Equity and Accessibility Statement