Customer Experience Anlayst

**Sales Coordinator - StressCrete Group Burlington**

**Who we are at StressCrete Group**

As North America’s premier street lighting infrastructure company, we have been the industry leader for over 70 years, specializing in spun concrete poles, metal poles, and outdoor decorative LED lighting. However, StressCrete Group is more than just lights and poles, we are forming the foundation for the smart cities of tomorrow, by integrating 5G Telecommunications equipment and EV chargers into our existing products.

Headquartered in Burlington, Ontario, with facilities across North America and over 450 employees, we have grown steadily and are continuing this growth with a dynamic that stays true to our family culture and values. We are a family business that operates by the core values of honesty, integrity, compassion, and respect
- our purpose is to better the lives of our employees, their families, our customers, and the communities we service.

**What makes us different**
- **Culture, opportunity, and growth**_**.**Our open and respectful culture allows for access to management from all levels. We have an aggressive growth strategy and provide a challenging environment; and in return you will be provided with the opportunity to take your career to new heights.

**Your Career**

We currently have an opening in our **Burlington, Ontario**office for a highly motivated individual with a strong work ethic to join our customer experience team in the role of Customer Experience Analyst.

This is an excellent opportunity for an individual to work within the customer experience team and to grow within the company.

**Your Impact**
- Process new sales orders accurately and within a timely manner for all 6 operating companies.
- Collect and analyze customer feedback through the internal feedback form and dashboard.
- Identify patterns in customer behavior, pain points, and opportunities for improvement.
- Track and report on key customer experience metrics weekly/monthly.
- Develop additional reporting tools, create dashboards, etc.
- Work with customer experience, sales, marketing, and production teams to implement customer experience improvements.
- Compile order release packages for the Production team and respective Sales Reps including all required documentation.
- Ensure all order releases sent from Engineering and Sales are complete.
- Process intercompany orders into the appropriate database.
- Data entry and updating of sales information into the ERP system.
- Assist with information requests from Sales, Production, Engineering and External Stakeholders requiring navigation within the ERP.
- Lead weekly/monthly team meetings within the department, sharing insights and feedback with the manager.
- Provide and identify training opportunities for the Customer Experience team.
- Assist the team with orders and day-to-day tasks on a as needed basis.
- Support various departmental initiatives and projects.

**Your Experience/Qualifications**
- Bachelor’s degree in Marketing, Business Administration, or a related field.
- Minimum 2 -3 years’ experience in customer experience, data analysis, or related role.
- Experience working with ERP systems, customer experience platforms, CRM systems, and analytical tools.
- Expert level of experience in Excel.
- Demonstrated ability to work with MS Office Suite of products.
- Strong analytical skills with the ability to interpret data and derive actionable
- Excellent attention to detail and commitment to a high degree of accuracy.
- Proficiency in data visualization and reporting tools.
- Demonstrated ability to work autonomously in a fast-paced environment.
- Accountable and results driven, with a strong work ethic and attention to detail.
- Proven ability to work collaboratively in a multidisciplinary team environment.
- Ability to problem solve, exercising good judgement when making decisions.
- Excellent time management and organizational skills.
- Flexible and adaptable approach to changing situations.

**This Job is for You if**

You are looking to work in a non-corporate family environment, where your efforts are rewarded and appreciated across the company. We have a flat organizational structure allowing you to have the opportunity to interact with all levels of management within the organization. We are looking for the future leaders of our company to have lifelong, challenging careers - the only limit to your growth are the limits you put on yourself.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

**Commitment to Accessibility**

**Benefits**:

- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Monday to Friday

Work Location: In person