Customer Experience Specialist

5 days ago

Burlington, Canada UNIQUE CHRYSLER Full time

Unique Chrysler in Burlington is hiring We are seeking a Customer Experience Specialist with a positive attitude, strong work ethic, and a commitment to exceptional customer service

**In this exciting role, you will**:

- Contact new vehicle purchasers within 24 hours of delivery of their vehicle and complete customer survey
- Contact prior days service customers and complete feedback survey of their experience
- Assume responsibility for accurately recording all time worked; by use of time clock
- Secure appointments for recalls based on the VIN lists and customer information; provided by the manager
- Run reports and follow up within declined service and maintenance from service appointments booked
- Follow up with special order parts service and parts
- Perform filing for the Service Department
- Book customers in for service appointments
- Cover reception if/when required to do so
- Prepare any and all reports as required by management, the Dealer or the manufacturer
- Assist customers who contact the Customer Service Department with concerns. Answer all questions possible and resolve customer concerns if able. If the Customer Service Department cannot assist directly with a solution to the customer’s problem, then the problem is to be directed to the appropriate department manager for resolution
- Undertake any additional position-related duties as directed by management

**To ensure your success, Unique Chrysler will**:

- Compensate you by paying an hourly rate
- Provide the tools and environment to ensure you excel in every aspect of your professional life

**We also offer**:

- A competitive compensation and benefit plan which includes health, dental, long-term disability, and an EAP program
- Employee service awards
- Supportive and motivating team leadership

**Car Nation Canada Mission Statement**:At Car Nation Canada, our Family of Dealerships provides industry leading automotive sales and service experiences by treating every customer and employee like family. We exceed expectations by providing superior customer service, supporting our communities and employing the most talented people in the industry. You’ll come in as a customer and leave as family.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift

Work Location: In person

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