Practice Leader, Complaint Management

6 days ago

Lévis, Canada Desjardins Full time

Serve as the leading expert in complaint management and develop others’ knowledge in this area.
- Produce and organize complex, strategic work and deliverables related to your practice area.
- Provide expert support and mentoring with respect to various analyses, strategy development, personalized approaches and case management.
- Help your unit’s professionals develop their skills
- Help plan and manage your unit’s priorities and assign employees to projects and initiatives. Assign initiatives and requests to your team members and ensure that they are completed.
- Ensure practices, procedures, methodologies and tools are used properly and efficiently to achieve your unit’s objectives.

**What we offer**
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment

**What you bring to the table**
- Bachelor’s degree in law or a related field
- A minimum of eight years of relevant experience
- Please note that other combinations of qualifications and relevant experience may be considered
- Compliance experience
- Knowledge of French is required
- Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
- Advanced executive-level writing abilities

Action oriented, Customer Focus, Decision quality, Differences, Nimble learning, Organizational savvy, Strategic mindset

Curious about Desjardins ? Click here

LI-Hybrid

**Trade Union (If applicable)**

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

**Job Family**

Management support and expertise support (FG)
**Unposting Date**

2025-09-3

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