Supported Cluster Housing

**SUPPORTED CLUSTER HOUSING - Resource Administrator (Term)**

New Directions is a social service agency offering a wide range of resources and services that foster people’s hopes and dreams in their communities.

**Supported Cluster Housing (SCH)** is one of the many services offered by New Directions. Cluster Housing provides independent living supports to people who may have intellectual disabilities and/or mental health issues, and who experience barriers to living independently in the community.

**Job responsibilities include** (but are not limited to)
- Maintains and updates files, databases, and trackers for Home Share Providers and individuals supported by Supported Cluster Housing services.
- Audits documentation and ensures compliance with standards; supports in reporting requirements for licensing and funding.
- Processes invoices and manages transactions.
- Compiles, maintains, and provides reports and statistics as requested (e.g., training records, staff lists, incident reports).
- Manages training registration and tracking for staff and the leadership team.
- Schedules and coordinates appointments, meetings, and training requirements; maintains on-call schedules, equipment meeting minutes.
- Provides clerical and technological support to staff, including document preparation, photocopying, and initial computer setup.
- Manages office supplies, forms, mail distribution, and incident report databases.
- Maintains SharePoint updates, safety records, and identification processes for staff.
- Assists in exploring and implementing new program resources as approved.
- Assist with Monthly staff scheduling.
- Review of staff attendance.
- Acts as an ambassador for New Directions both internally and externally by fostering teamwork, positivity, and professionalism, ensuring that the organization is represented positively when liaising with external supporters
- Ensures administrative and operational activities align with best practices, risk management principles, and organizational standards.
- Maintains accurate, secure, and retrievable documentation for licensing and service requirements.
- Supports initiatives that uphold compliance with internal and external expectations (e.g., licensing, safety checks, reporting).
- Minimum of one (1) year of experience in an administrative role, preferably in the non-profit sector or within a clinic setting.
- Post-secondary education (degree or diploma) in Business Administration from a recognized post
- secondary institution. A combination of education and experience may be considered.
- Intermediate proficiency in Microsoft Office suite, including Outlook, Excel, Word, PowerPoint, SharePoint, and Dynamics 365.
- Strong organizational skills, a keen attention to detail, and the ability to maintain strict confidentiality.
- Excellent customer service abilities; sensitivity to customer issues and understanding the importance of diplomacy and confidentiality.
- Proven ability to foster and maintain effective working relationships with internal and external contacts.
- Clear and concise verbal and written communication skills.
- Fluency in American Sign Language is considered an asset.

The salary range for this **1-year Term** 70-hour bi-weekly position is $18.31 to $24.72 per hour, dependent upon education and/or experience. The anticipated start date for this position is **October 27th, 2025.**
- We thank all applicants for their interest in New Directions, however, only those selected for an interview will be contacted. Unfortunately, we cannot accept telephone inquiries._