Bilingual Service Advisor, Maintenance

1 week ago

Montréal, Canada Element Fleet Management Full time

Get started on an exciting career at Element_

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Bilingual Service Advisor, Car & Light Duty Maintenance to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products, services, and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

Are you:

- Knowledgeable in and have previous hands-on mechanical experience with cars and/or light duty trucks? Medium & Heavy truck knowledge is an asset.
- Driven by providing an extraordinary customer experience?

This position works Monday - Friday, full-time (37.5 hours/week). The hours of this team are between 7:00 am - 6:00 pm ET. We provide all computer equipment needed to perform your job from home.

A Day in the Life
- Assist drivers in locating appropriate repair facilities
- Use technical knowledge to effectively negotiate repairs on our client’s behalf
- Assess caller’s needs, clarify information, research any issue, and provide solutions and / or alternatives
- Handle calls in an efficient manner, minimizing driver/client time to resolve issues
- Strive for first call resolution
- Exhibit applicable empathy during each call ensuring a superior customer experience
- Meet personal/team qualitative and quantitative targets

**Requirements**:

- High school diploma or equivalent required
- Licensed, 310S or 310T is preferred
- 3-5 years of hands on automotive mechanical experience
- Bilingual French/English is required
- Communication, negotiation, and decision-making skills
- Team player who enjoys working with clients and repair shops daily
- Ability to work independently with mínimal supervision
- Excellent customer service and communication skills (verbal and written)

Telecommunicating Requirements
- Quiet dedicated work area
- Ability to keep all company sensitive documents secure (if applicable)
- Access to a high-speed internet connection

LI-SJ1

LI-Remote

What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
- Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
- or call (800) 665-9744._

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