Service Support Representative

2 weeks ago

Surrey, Canada Finning International Inc. Full time

Company:
Finning Canada

Worker Type:
Permanent

Position Overview:
Join our Customer Support Operations team as a Service Support Representative, where you'll play a crucial role in managing customer service, repair projects, and technical support. Your responsibilities include providing expert guidance on service requests, troubleshooting issues, and ensuring efficient repair processes while prioritizing customer satisfaction.

**Job Description**:

- Maintain clear communication with customers and stakeholders throughout the process
- Provide expert advice and troubleshooting for customer service requests
- Develop repair scopes and estimates, ensuring timely completion
- Manage warranty repair processes and compliance with service policies
- Coordinate with stakeholders to plan and schedule service jobs effectively

Qualifications:

- 2+ years' experience in technical service, preferably with Caterpillar products
- Technical training in Heavy Equipment Technician (HET) or similar field is preferred
- Strong communication skills, both verbal and written
- Mechanical aptitude and project management experience

Note:

- Working out of our Surrey location
- 7x7 Rotational schedule, 12 hour days
- Permanent, full-time position with competitive salary
- Comprehensive benefits package and retirement savings options
- Training opportunities provided to learn about CAT equipment

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

  • Service Support Representative

    4 days ago

    Surrey, Canada Finning International Inc. Full time

    Company: Finning Canada Worker Type: Permanent Position Overview: The Support Representative is a key member of the Customer Support Operations team responsible for the strategic customer management, repair scope development, quoting, and project management of technical repairs and service in both the shop and field. As the Service Support Representative,...

  • Financial Customer Service Representative

    7 days ago

    Surrey, Canada Universal TV Service Centre Full time

    Universal TV Service Centre is seeking a full-time Customer Service Representative to join our team. This position will be responsible for providing support to our customers by responding to customer inquiries, resolving customer complaints and ensuring customer satisfaction. The Customer Service Representative will have a high level of customer service...

  • Sales Support Representative

    5 days ago

    Surrey, Canada Lawson Products Full time

    **Join our Amazing Team!** Are you looking to join a team that offers stability and growth, support, values teamwork and rewards hard work? Since 1952, Lawson Products, has been helping to make our customers jobs easier by improving efficiency, productivity and overall performance. Our Sales Support Representative role offers you the opportunity to learn...

  • Sales Support Representative

    2 weeks ago

    Surrey, Canada Lawson Products Full time

    **Join our Amazing Team!** Are you looking to join a team that offers stability and growth, support, values teamwork and rewards hard work? Since 1952, Lawson Products, has been helping to make our customers jobs easier by improving efficiency, productivity and overall performance. Our Sales Support Representative role offers you the opportunity to learn...

  • Sales Support Representative

    3 days ago

    Surrey, Canada Streem Link Communications Full time

    The Sales Support Representative (SSR) position is imperative and necessary to the organization’s success. Its purpose is to provide potential and existing clients with support and assistance, depending on their needs. In addition, the job entails lending administrative support to the Account Executives (AE). The primary responsibility of this position is...

  • Customer Support Representative

    10 hours ago

    Surrey, Canada Nors Full time

    **We are Nors.**We are driven by progress: yours and ours. We work to make everything work better every day. We deliver the services, solutions**,** and equipment needed to make your life and business more successful. **Purpose**: Improving life and business through outstanding service and equipment. Creating continuous value for all. **Values**: A common...

  • Customer Service Representative

    9 hours ago

    Surrey, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has a new opportunity for a Customer Service Representative to join our team! **Overview**: Reporting to the Fixed Operations Manager, you will act as the body shop's front-line customer relations and service sales representative. The Customer Service Representative's primary responsibility is to provide exceptional customer...

  • FT - Residence Support Worker, Justice

    7 days ago

    Surrey, British Columbia, Canada Connective Support Society Full time

    Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.ROLE PURPOSEThis position will provide support to residents who are transitioning from correctional institutions to the community, easing their transition and assisting in...

  • HVAC Technical Support Representative

    4 weeks ago

    Surrey, Canada TalentSphere Staffing Solutions Full time

    HVAC Technical Support Representative TalentSphere Staffing Solutions is partnered with one of Canada’s fastest growing suppliers of HVAC products. They are recognized for their forward‑thinking approach and strong focus on customer experience. We are looking for an HVAC Technical Support Representative to join their team, based out of their branch in...

  • Customer Service Representative

    1 week ago

    Surrey, British Columbia, Canada Henlong Market Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Representative at Henlong Market, located in Surrey, BC. The representative will engage with customers to provide excellent service, address inquiries, and resolve concerns. Key responsibilities include greeting customers, assisting...