Patient Experience Coordinator

4 days ago

Barrie, Canada Fotis Physio Full time

**Our Mission: Provide quality care from people who care**

PATIENT EXPERIENCE COORDINATOR Join a team that has fun every day, adds to your career skills, and helps us deliver an awesome patient experience.

We offer you:
1. Part -time/ Full-time hours and potential overtime hours if that’s what you are looking for

2. On the high end of hourly compensation

3. Career courses that help you build your skillset

4. Paid onboarding and extensive training ($)

5. Time off ($) for self-care, family, friends, travel

6. Company-sponsored team lunches/dinners and outings ($)

7. Other Perks (see below)

8. Career progression OPTIONS:
1. Focus on being a super-star Patient Experience Coordinator

2. Grow into a management role - Assistant Patient Experience Manager

3. Jump to running the team as the Patient Experience Manager

4. Add another ‘hat’ and be our Chief Culture Officer or Community Manager

We believe in DEVELOPMENT

Whether you are new to the role or have a Medical Office Assistant degree, we help you plan your certification and courses to sharpen and add new skills to your personal toolkit. Are you a believer that learning never ends?

You take advantage of our Business Mentorship Program. The program is ongoing until you feel like an admin and operational superstar. At that time you may want to mentor someone else

How does it work?

1. Participate in ongoing training specific to your role

2. Sign up for a monthly ROCKS that will help develop your skills

3. Keep metrics on how you are doing each week

Contact me if you have the same CORE VALUES:

- We GO ABOVE & BEYOND
- WE DO IT FOR THE TEAM
- WE DO IT WITH HONESTY & RESPECTFULNESS
- When We Say it, We Do IT (Responsibility & Accountability)

What will be asked of you:

- Commit to your onboarding so you can get up to speed much quicker
- We will train you on how to offer a great patient experience on the phone
- You can learn software that helps us run the clinic, schedule patients, invoice, collect payments, etc
- Love to help people even if the environment can be fast-paced at times. That means we are people way more people in the community, and way more people are choosing us for their care

Preferred but NOT required:

- Prior work in retail store
- Inbound or outbound phone experience
- Prior work in a healthcare setting e.g. medical office
- Medical Secretary Diploma
- Familiarity with physiotherapy, massage, chiro, acupuncture
- Familiarity with Blue cross, Telus Portal, Provider connect, MVA, WSIB
- Proficient in use of computers and other office equipment
- Learning new software and data entry
- Knowledge of general office procedures

Well, you’ve kept reading. That’s great Here are some more perks our other managers have requested and received:

- Incentives ($)
- Subsidy for education courses ($)
- Additional hours ($)

**Job Types**: Full-time, Part-time

Pay: $19.00-$22.00 per hour

Work Location: In person

Expected start date: 2025-08-01

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