Patient Coordinator

**Job Overview**

**Duties**
- Greet patients warmly and assist them with the check-in process.
- Schedule and confirm patient appointments using dental office software such as clinic master or medical office systems.
- More Call UsPATIENT EXPERIENCE COORDINATOR

**OUR MISSION**:
To help people get back to things they love doing without the harmful side effects of pain killers, injections and surgeries

PATIENT EXPERIENCE COORDINATOR...Join a team that has fun every day, add to your career skills, and help us deliver an awesome patient experience.

Fun Facts about working for our clinic

**WE OFFER YOU**:

- Full-time hours and potential overtime hours if that’s what you are looking for
- On the high end of hourly compensation ($17-22 $per hour)
- Career courses that help you build your skillset
- Paid onboarding and extensive training ($)
- Time off ($) for self-care, family, friends, travel
- Company-sponsored team lunches/dinners and outings ($)
- Other Perks (see below)
- Career progression OPTIONS:

- Focus on being a super-star patient experience coordinator
- Grow into a management role - Assistant Patient Experience Manager
- Jump to running the team as the Patient Experience Manager
- Add another ‘hat’ and be our Chief Culture Officer or Community Manager

**WE BELIEVE IN CAREER DEVELOPMENT**

Whether you are new to the role or have a Medical Office Assistant degree, we help you plan your certification and courses to sharpen and add new skills to your personal tool-kit. Are you a believer that learning never ends?

You cake advantage of our Business Mentorship Program. The program is on-going until you feel like an admin and operational superstar. At that time you may want to mentor someone else

**HOW DOES IT WORK?**
- Participate in on-going training specific to your role
- Sign up for a monthly (business) ROCKS that will help develop your skills
- Keep metrics on how you are doing each week

**CONTACT US IF YOU HAVE THE SAME CORE VALUES**:

- We GO ABOVE & BEYOND
- WE DO IT FOR THE TEAM
- WE DO IT WITH HONESTY & RESPECTFULNESS
- When We Say it, We Do IT (Responsibility & Accountability)

**WHAT WILL BE ASKED OF YOU**:

- Commit to your onboarding so you can get up to speed much quicker
- You want metrics on how you are doing and what areas of the role you need help with
- We will train you on how to offer a great patient experience on the phone
- You can learn software that helps us run the clinic, schedule patients, invoice, collect payments, etc
- Love to help people even if the environment can be fast-paced at times. That means we are people way more people in the community, and way more people are choosing us for their care

**The job is NOT for you if you’re**
**- just looking for a paycheck
- just looking for a 9-to-5 job
- not looking to be challenged
- not passionate about helping people
- **This job is for you if you’re**:_- are tired of dead-end jobs
- want to be family with the rest of the team
- are tech-savvy
- love being challenged and learning new things
- are you looking to be a long term asset to a new and growing business
- who can help us with the marketing to attract new patients
- clinic's day-to-day operations.. who can be the face of our company
- **Not a requirement, but bonus points if**:_- Super tech-savvy
- Smart brains with Facebook & Instagram
- Have innovative marketing ideas**
- **PREFERRED BUT NOT REQUIRED**:

- Prior work in retail e.g Zara, The Bay, Aldo, TD, Disney etc
- Inbound or outbound phone experience
- Prior work in a healthcare setting e.g. medical office
- Medical Secretary Diploma
- Familiarity with physiotherapy, massage, chiro, acupuncture
- Familiarity with Blue cross, Medavie, Telus Portal, Provider connect,MVA, WSIB
- Proficient in use of computers and other office equipment
- Learning new software and data entry
- Knowledge of general office procedures
-**:

- Ready to start ASAP**

**Job Types**: Full-time, Permanent

Pay: $17.50-$22.00 per hour

Additional pay:

- Overtime pay
- Retention bonus

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Application question(s):

- Experience working in physiotherapy/ chiropractic clinic

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2025-07-25