Visitor Experience Facilitator

4 days ago

London, Canada London Children's Museum Full time

**Visitor Experience Facilitator**

The London Children’s Museum is looking for enthusiastic, engaging, and customer-focused Visitor Experience Facilitators (VEF) to join our team. Working with the Visitor Experience team, VEFs help ensure visitors have a positive and memorable experience at the London Children’s Museum. Our new team members will exemplify our organizational values**:Listen Closely, Stay Curious, Be Awesome, Be Helpful, Dream Big, Include Everyone, and Have Fun**.

**Position**:Part-time seasonal contract, ending June 30, 2025, with opportunity for extension; 10-30 hours; weekday, weekend, and evening shifts available

**Compensation**: $17.60/hour

**Key Responsibilities**:

- Provide an exceptional experience and customer service to all visitors
- Create a safe and welcoming environment by maintaining exhibit cleanliness, museum tidiness, and overall organization
- Facilitate quality public programs, including star shows and artifact interactions
- Facilitate hands-on STEAM-based programs in the Discovery Lab
- Facilitate exciting and interactive birthday parties for children and families
- Interact with families and proactively respond to visitor needs
- Invoke children’s natural curiosity through the use of materials, exhibits, and artifacts
- Ensure a positive visitor experience during facility rentals and special events
- Model the London Children’s Museum’s values and pedagogy in all interactions
- Assist with community outreaches and education programs as needed
- Be a helpful, positive, and engaged member of the London Children’s Museum team
- Other duties as required

**Skills & Requirements**:

- Enthusiasm for hands-on, experiential learning
- Outgoing and engaging individual with skills in program facilitation
- Demonstrated experience in customer service
- Specific interest or expertise in the area(s) of science, art, education, and more
- Previous experience working with children and families
- Strong verbal and interpersonal skills
- Child & Infant First Aid and CPR training are considered an asset
- Must provide a vulnerable sector check
- Legally entitled to work in Canada following relevant provincial legislation and regulations
- Ability to work weekends, holidays, and some evenings

**Job Type**: Part-time

Pay: $17.60 per hour

Expected hours: 10 - 30 per week

**Benefits**:

- Employee assistance program
- On-site parking
- Store discount
- Wellness program

Work Location: In person

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