Claims Specialist

Agricorp is looking for a **Claims Specialist** to join the Claims Services, Customer Commitment team in the Program Delivery division.

**The Role**:

- Adjudicate large and complex cases for all Agricorp programs, adhering to standard operating procedures and complying with applicable government legislation
- Create and maintain relationships with clients, agencies and producers to affect their positive customer experience
- Make decisions on benefit payments, settlements or claims ineligibility within the dollar limit assigned
- Provide benefit claims approvals on files as required to a prescribed authority level and then escalates.
- Conduct quality reviews as directed by Team Leader and provide feedback to ensure high standards and consistency
- Ensure proper escalation, stakeholder involvement and communication when issues arise or service standards are not met
- Act as a technical trainer for the functional development of other claims staff and contribute to training materials content
- Suggest changes to standard operating procedures and quality and performance standards for the claims unit
- Coach and mentor other claims staff for their professional development

**Job status**: Permanent
**Salary**: $67,672 - $79,613
**Work status**: Full time in office, remote and hybrid work arrangements are available
**Location**: Must live and work in Ontario to be considered for this role

**Qualifications**:

- Post-secondary degree or diploma in business, agricultural sciences, a related field or equivalent experience
- Minimum of 5 years’ related claims adjudication experience, preferably in the financial services or agricultural sectors
- Proven experience in coaching, mentoring or training others
- Demonstrated ability to communicate with diverse groups including clients, agencies, producers and other professionals
- Additional training courses in accounting, risk analysis, risk management or financial analysis are an asset
- A background in Production Insurance is an asset
- Professional designation in finance, CIP or FIIC is an asset

**Key Competencies**:

- **Analytical thinking** - Interprets, links and analyses information and situations by breaking them down into component parts, identifying patterns, connections and underlying issues
- **Achieving quality results** - Focuses efforts on managing one’s self to achieve high quality results consistent with the organization’s standards and measures, while managing risk
- **Program knowledge** - Knows and understands the programs and services provided by Agricorp
- **Client focus** - Provides service excellence to internal and external clients
- **Critical judgment, decision making and problem solving** - Uses critical judgment to make decisions and solve problems involving varied levels of complexity, ambiguity and risk
- **Planning and organizing** - Develops, implements, evaluates and adjusts plans to reach goals while ensuring the optimal use of resources

**Background**:
**Agricorp, an agency of the government of Ontario.**

Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.

Agricorp helps grow Ontario agriculture. We underwrite $7 billion in risk each year. The agency was established in 1997, and in our first 25 years we made $7.5 billion in payments to farmers when they needed it most.

We thank all applicants for their interest; however, only those selected for an interview will be contacted directly.