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Inbound Fraud Advisor
3 weeks ago
Requisition ID: 126081
Join the Global Community of Scotiabankers to help customers become better off.
**_
When you join Scotiabank, you’re part of an internationally recognized, award-winning workplace_**
- Looking for a hybrid role? We have the job for you We want you to join our team and have the ability to work the way you want Hybrid means we are flexible on where you work during the week. You will be required to come into the office for a minimum amount of time and certain requirements will need to be in place - read more to find out._
Within Global Operations, you’ll be contributing to a high-performing culture focused on servicing our customers. Our emphasis is on building the teams’ expertise and maintaining a solid risk management culture, while improving the effectiveness and efficiency of our operations. You will be part of a team that ensures a corporate culture built around high performance and continuous improvement, recognition and rewards, diversity and inclusion, and the core values of respect, integrity, passion and accountability.
Within the Fraud department, we enable the bank’s strategy by safeguarding our customers and the bank through best-in-class fraud management, customer, and employee experiences.
We are hiring for a number of positions within the Fraud department at our North York office. The office is located at 90 Wynford Drive; it's TTC accessible and has free parking for employees.
**Fraud Detection Analyst - full-time and part-time opportunities available**
**Hours of Operation: 24/7, 365**
**What will your role be?**
- Detect and prevent fraudulent activity with respect to credit cards, debit cards, and online accounts by:
- Analyzing alerts by using various fraud detection tools
- Making a decision, based on your analysis, on the most appropriate course of action
- Contacting customers to discuss suspicious activity
**Training**: There will be mandatory full-time training for the first 4 weeks of the position for both part-time and full-time roles (Monday to Friday 8:00am - 4:00pm).
**Inbound Fraud Advisor - full-time and part-time opportunities available**
**Hours of Operation: Monday to Sunday 7:30am - 12:00am**
**What will your role be?**
- Answer incoming calls from customers and respond to fraud-related inquiries
- Demonstrate your passion for superior customer service and use problem-solving skills to resolve issues
- Carefully review declined transactions and authorize any transactions that are deemed legitimate through analysis and customer verification
- Accurately complete online fraud reports and arrange card replacements for customers affected by fraud
**Training**: There will be mandatory full-time training for the first 5 weeks of the position for both part-time and full-time roles (Monday to Friday 8:00am - 4:00pm).
**Do you have the skills that will enable you to succeed?**
- You are flexible to work during the hours of operation
- You are an active listener, demonstrate empathy to customers, and enjoy building relationships with customers to gain their loyalty
- You enjoy working in a fast-paced, changing environment
**Why join Scotiabank?**
- We value our employees and are fully invested in professional development
- We offer a competitive compensation and benefits package
- We recognize, reward, and encourage high-performance
- Our North York office is bright and modern, is TTC accessible and has free parking for employees
- We prioritize diversity and inclusion and value every voice
Take the first step in joining our Fraud Team in North York, Ontario. If you are interested in any or all of the above positions,
**Mandatory Training**: Must be available between 8:00am - 4:00pm EST for up to 6 (six) weeks of full-time training. There will be an opportunity (voluntary) to attend part of this training virtually from home pending technology and hardware set up
**Work From Home/Hybrid**: If you meet a variety of criteria, which includes but not limited to a private workspace, internet bandwidth, completion of mandatory learning and sustainment of good performance - you’ll be offered the possibility to complete training in a hybrid work model. Working 100% on-site is also a possibility for employees.
Location(s): Canada : Ontario : North York
