Collections Specialist

2 weeks ago

Montréal, Canada Montreal Mini Storage Full time

Our company is looking for an experienced and motivated collections specialist to join our finance team. Your duties will include collecting overdue payments, providing regular reports, and providing critical feedback to ensure the process is effective and efficient.

The role requires someone with the ability to balance between maintaining trustful relationships and guaranteeing timely payments. You should possess outstanding communication and negotiation skills, as well as in-depth knowledge of laws and policies related to debt collection.

**Responsibilities**:
Supervise assigned accounts to identify unresolved debts- Develop effective repayment plans- Follow-up with clients on overdue accounts- Respond to client account queries in a timely and professional manner- Research and implement effective collection techniques- Provide feedback on collections process and procedures for continuous improvement- Generate reports and statements for internal use

**Qualifications**:
Proven work experience in accounts receivable or collections (3+ years experience)- Fluently bilingual (FR and EN)- Bachelor degree in finance, accounting, or related field is preferred- Advanced skills with Microsoft Excel- Strong customer service skills- Analytical mindset and an eye for detail

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