Breakfast Attendant/housekeeping Room Attendant

**THE OPPORTUNITY**:
**BREAKFAST ATTENDANT/HOUSEKEEPING ROOM ATTENDANT**

**REPORTS TO GENERAL MANAGER**

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**THE ROLE**:
**BE A PART OF SOMETHING NEW** The **Breakfast Attendant** position is generally responsible for preparing and replenishing the daily breakfast bar. Offering exceptional service, ensuring guests of the hotel are comfortable and satisfied with their experience. The breakfast attendant must maintain a clean, safe, and sanitary environment for guests.

The **Breakfast Attendant **is responsible to make sure our guest rooms are always ‘fresh and welcoming’ for our guests.

**ACTIVITIES**:
The duties and responsibilities for the Breakfast Attendant include, but are not limited to the following:

- Provide personalized service to all guests.
- Responsible for setting up and maintaining the breakfast buffet as required by brand standards.
- Follow menu requirements as provided by the brand.
- Prepare foods such as fresh fruit, breads, pastries, batters and coffee.
- Stock coffee, juice and milk.
- Set up serving dishes/trays, utensils, cups and other paper products.
- Set out/arranging cold food, such as pastries, cereals, etc.
- Prepare and set up hot food items.
- Restock items consistently throughout the breakfast hours and for the next day.
- Maintain the breakfast area in a clean condition during the hours of operation.
- Clear and sanitize tables and chairs as they are vacated.
- Clean buffet counter and emptying trash as needed.
- Wash serving equipment and return to storage.
- Return reusable food supplies to storage.
- Complete the required cleaning daily, based from the cleaning frequency chart.
- Serve as a pleasant, hospitable host, greet guests and provide assistance.
- Be sure that established service procedures are always followed. Thank the guest and invite them to return.
- Communicate complaints to the General Manager or shift supervisor, for immediate service recovery support.
- Responsible to check inventory levels of all food, beverages and supply items on the buffet and replenish them as needed for each day.
- Assist General Manager with ordering or purchasing food supplies.
- Adhere to all health and safety guidelines and standards.
- Clean and service assigned guest rooms in a timely and organized manner according to hotel procedures and brand standards.
- Provide genuine service and assistance to guests.
- Maintain room attendant cart, replenishing any items as required.
- Always follow established safety procedures and wear protective equipment when needed. Respond to housekeeping room cleaning request from either guest or management in a timely and efficient manner.
- Keep your supervisor updated on work progress and alert them to any repairs needed.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- May assist with deep cleaning projects.
- Adhere to all health and safety guidelines and standards.
- Maintaining the exterior of the hotel, including clean up, winter shoveling and garbage

**COMPETENCIES WE ARE SEEKING**:

- Provincial serve safe certificate an asset (can be acquired upon hire)
- Active listening skills required to recognize, understand and fulfill guest requirements
- Ability to work with minimum supervision
- High school graduate or equivalent experience
- Excellent communication skills, must also be able to read and write
- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
- Previous hotel cleaning and custom