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Client Coordinator

2 weeks ago

Richmond, Canada CRDS TECHNOLOGY GROUP INC Full time

CRDS currently has an opportunity for a Client Coordinator to join our team. Our team is looking for a highly meticulous team member who can handle multiple tasks with ease and confidence. We are looking for someone who is very detail oriented and cross checks his/her own work and is very well organized in doing tasks.
- **This is an onsite role at our office in Richmond, BC.**_

**Overview**:
**Responsibilities**:

- Develop and maintain strong relationships with clients to understand their needs and ensure their success
- Collaborate with internal teams to address customer needs effectively
- Coordinating shipping and receiving of equipment
- Perform the RMA process to procure replacement products from manufacturers and vendors or refund
- Monitor customer usage data, health indicators, renewal dates, and growth opportunities
- Inventory management
- Manage the purchasing and receiving process
- Provide assistance to other teams with various tasks or duties
- Assist technical service and sales team with software license provisioning
- Coordinate with vendors
- Participate on client strategic planning process
- Must be willing to travel onsite to deliver equipment’s to clients whenever required, travel will be also required for other office related activities.

**Experience**:

- Proven experience in account management, customer relationship management, or similar roles
- Highly motivated and willing to take initiative
- Attention to detail is key
- Ability to multi-task
- Familiarity with CRM and ERP software
- Experience in IT or MSP industry is a plus
- Ability to analyze data and communicate insights effectively
- Must have a valid Class 5 drivers license

Join us in a dynamic environment where your contributions make a significant impact on our customers' success.

**Job Types**: Full-time, Permanent

Pay: From $48,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person