Client Services Coordinator

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
**Reports to**: Manager, Client Services
**Shift**: Full Time
**Schedule**: Varying
**Number of positions**: 1
**Start Date**: ASAP
Purpose of the Role
The Client Services Coordinator provides administrative support to a Client Services leadership team, specifically to the Supervisors, to ensure the Patient Service Centers run efficiently.
**Your responsibilities will include**:

- Prepares Operations review audits (PWT playbook/RCIP/customer service).
- Conducts Ops Reviews and supports related processes.
- Conducts routine NCE investigations and follow-up.
- Reviews and signs off on Quality checklists/logs
- Prepares competency assessments and accuracy audits, documents employee direct observations.
- Conducts general audits for first aid, EHS, quality, others as required.
- Conducts weekly simple NCE investigations; escalates more complex cases to local supervisor.
- Prepares for annual internal quality assessments (DAP/ IQMH)
- Ensures Quality Maintenance review and sign-off.
- Creates employee training files.
- Prepares new hire documentation, as needed.
- Prepares controlled documents for audits.
- Prepares minor work orders, Hamster orders and monitors Kanban materials.
- Maintain annual Building Inspections records
- Attends weekly Tier-2 meetings.
- Provides appropriate onboarding for new hires and compliance training; ensures compliance and sign-off of SOP’s.
- Revises SOP’s training (new processes and procedures) as required.
- Assigns Medialab/ MY DEV and maintains records
- Maintain training matrix
- Coordinates EHS audits, FIT testing, and TDG.
- Performs other related duties.

**What you bring to the role**:

- High School Diploma or equivalent.
- 1-year previous recent related experience, preferably working in a medical laboratory position
- Computer/data entry skills.
- Ability to work independently and as part of a team.
- Ability to relate positively to customers.
- Highly organized.

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.
In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

- Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
- Retirement Savings Plan
- Vacation and Wellness Days
- Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
- Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insur