Client Relations Coordinator

5 days ago

Richmond Hill, Canada Home Instead Full time

Are you a compassionate people person who likes to solve problems and overcome challenges? Are you looking for meaningful work where you can provide service to those in your community? If so, look no further
- Travel within our territory of Richmond Hill, Newmarket, and surrounding areas to work with clients and their families to ensure the best possible care experience is being delivered by our CAREGivers
- Ensure the needs of the client, family, employee, and company are consistently being met
- Meet with potential clients and family members to discuss their needs and provide solutions in the form of a plan of care
- Work with other team members to coordinate various aspects of a client’s care
- Conduct client/CAREGiver introductions with every new client
- Execute on our Quality Assurance visit frequency plan to ensure each client has QA visits and calls as per the plan
- Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through Quality Assurance visits
- Meet weekly for team meeting and client care meeting
- Participate in the CAREGiver retention programs
- Ability to work independently, maintain confidentiality of information and meet deadlines

**Salary**: $15.51-$41.42 per hour

**Benefits**:

- Company car
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: On the road

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