Quebec Romote Work From Home- Bilingual Customer Service Representative

1 week ago

Quebec City, Canada KPI Connect Ltd. Full time

**KPI Connect Ltd.**

KPI Connect Ltd. is a full service outsource provider for our Clients and their Customers. We offer services that include customer care and contact direct marketing. We provide service and quality to our clients throughout Canada in the Automotive Industry and would like for you to join our team

We strive to deliver exceptional customer service, and our delivery is 100% guaranteed. We know the best way to make that happen is to hire and retain the best Customer Service Agents who are passionate about their work. The **French** **Bilingual Customer Service Agent's role**is the most important job in our organization. As an individual with excellent customer service skills, you will be representing our Automotive client by calling existing customers with service appointment reminders, customer satisfaction surveys or inviting them to attend special customer appreciation events.

This position is Remote and open to Residents of Quebec Canada.

**Starting at $16.10/hr.**

**Opportunity to earn up to $1000.00 in retention bonus paid between 30-120 days of start date.**

**NO SALES REQUIRED**

**REQUIRED EQUIPMENT**
- Must have own Computer with a Windows 10/11 OS(Apple OS not applicable).
- Must have own computer headset.
- Must have High speed WIRED internet Service.

REQUIRED SKILLS/EXPERIENCE
- Minimum 1 year Customer Service experience.
- High school Diploma or Equivalent.
- Proficient using a computer and navigating programs and internet.
- Excellent keyboard skills 35wpm with 90% accuracy, ability to 'talk and type'
- Clear and precise enunciation and pronunciation.
- Excellent spelling and grammar skills.
- Superior phone and Customer service skills.
- Ability to adhere to scheduled hours.
- Good retention skills and very detail oriented.
- Accepts constructive feedback and implements recommended changes.
- Reliable, easily trained and self-motivated.
- Prior Call Center skills an asset but not required.

**Job Type**: Part-time

Pay: From $16.10 per hour

**Benefits**:

- Flexible schedule
- Work from home

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Feanch and English Fluently (required)

Work Location: Remote

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