Remote Bilingual Customer Service Representative

At TTEC, we’re all about the Human Experience. Elevated. As a **Bilingual Customer Service Representative speaking Portuguese and English working remotely in Canada**, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience (including Great Place to Work® - Canada for a 2nd year in a row) and company culture. This position is open to residents of **British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Ontario, Quebec, and Saskatchewan.** **What You’ll be Doing** Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. **During a Typical Day, You’ll** - Answer incoming communications from customers - Conduct research to provide answers for customers to resolve their issues **What You Bring to the Role** - Fluent in Portuguese and English - 6 months or more of customer services experience - High school diploma or equivalent - Computer savvy - Your own computer with these technical requirements (sorry, no Apple, Chrome OS or tablets) - Internet speed > 15 Mbps. A hardwired connection to your home router is recommended. Wi-Fi connections are permitted on some assignments - A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) **What You Can Expect** - Knowledgeable, encouraging, supporting and present leadership - Diverse and community minded organization - Career-growth and lots of learning opportunities for aspiring minds - All positions are permanently remote and full-time - And yes...all the competitive pay, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you **A Bit More About Your Role** You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team. **About TTEC** Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. **Job Types**: Full-time, Permanent **Benefits**: - Casual dress - Dental care - Disability insurance - Extended health care - Flexible schedule - Paid time off - Tuition reimbursement - Vision care - Work from home Flexible Language Requirement: - French not required Schedule: - 8 hour shift - Day shift - Monday to Friday - Weekend availability Supplemental pay types: - Bonus pay - Overtime pay COVID-19 considerations: All positions in Canada are remote