Client Success Specialist

2 weeks ago

Toronto, Canada Lone Wolf Technologies Full time

**We’re here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We’ve seen a lot of change over the past 30 years—but we’ve been here to support real estate from day one.**

**With the diverse landscape of the real estate industry, we want diverse talent We want to celebrate each other’s individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.**

The Client Success Specialist is responsible for customer retention and growth expansion of clients. The Client Success Specialist spends most of their time listening to customer concerns and troubleshooting problems to ensure the client satisfaction while keeping the goals of the company in mind.

**PERFORMANCE**:

- Exercise creative negotiation and sales techniques to motivate clients to continue to use BoldLeads services.
- Use fact-finding sales methods to customize services to meet agent needs and strive to sustain the business.
- Maintain knowledge and awareness of competing products/services, discounts, and pricing structures.
- Meet and manage empowerments based upon quarterly goals and KPIs.

**PEOPLE**:

- Strategize with internal teams to develop effective intervention plans to address challenges related to retaining clients.
- Challenge clients to see a broader perspective relating to critical business issues and create solutions for improvement.
- Connect and understand different points of view and problem-solve to find resolutions to problems.
- Ability to maneuver and negotiate; pivot conversations to retain clients.

**DRIVE**:

- Challenge the presumptions of clients and how they can execute strategies and goals successfully; offer alternative ideas and fixes that increase effectiveness.
- Successfully engage in multiple initiatives simultaneously.
- Target business improvements by measuring and monitoring continuous improvement initiatives.
- Anticipate the needs of stakeholders and proactively identify the pros/cons of various solutions.

**INNOVATE**:

- Ability to identify opportunities for efficiency and platform transformation.
- Trust and execute innovative stakeholder directives with limited insight.
- Identify opportunities for efficiency and platform transformation.
- Understand and communicate the impact of changes to product features and the effects of financial and operational goals.

**REQUIRED SKILLS/ABILITIES**:

- 1 year of customer service experience
- Easily builds rapport and establishes relationships
- Excellent verbal and written communication skills.
- Sense of urgency and ability to adapt to change.
- Comfortable working in a fast-paced, performance-oriented environment.
- Ability to learn quickly and to creatively solve problems
- Be a team player
- Organized with great attention to detail
- Excellent Customer Service Skills
- Be resilient and adaptable to change

We’ve become the largest real estate software company in North America. Our products provide our client’s with a competitive advantage in today’s market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.

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