Client Success Specialist

Why work for us?

AVENUE ROAD is a division of Weishaupt Design Group, where we strive to make work a rewarding experience. As part of Weishaupt Design Group, you will be immersed in the world of design as a participant in a diverse, innovative team that lives our core values of collaboration, positivity, dependability, and courage.

The success of our business is thanks to the amazing efforts of every single member of our group. Here are some of the ways we make sure that working for us is an awesome experience:

• Competitive Salary
• Health and Dental Benefits – premium paid 100%
• Employee Assistance Program
• 50% employee discount on our products
• Employee Recognition Program
• Anniversary credit program
• Unique travel opportunities
• Social events throughout the year

About Avenue Road
AVENUE ROAD is a design destination that brings the best in design together in a highly curated experience.

A reflection of the personal vision of Founder, Stephan Weishaupt, AVENUE ROAD was born in 2007 from a desire to connect, edit, and cultivate meaningful relationships between makers and design lovers. The offering has grown to include furniture, accessories, lighting, textiles, bespoke kitchens, and architectural products. Learn more at avenue-

The Role

As a Client Success Specialist, you will play a vital role in supporting our clients and ensuring a seamless, polished experience throughout the sale process. Acting as a key liaison between internal teams and external clients, you'll be responsible for maintaining communication on order status, managing logistics and timelines, collecting balances, and helping resolve service issues with clarity and care.

This role requires a high level of detail orientation, professionalism, and a proactive mindset. While your primary focus will be on tracking and managing operational details in SAP, you will also interact directly with clients — providing updates, answering inquiries, and supporting resolution efforts with a white-glove, service-driven approach. During high-volume periods, you'll also assist certain Sales Executives with quote and order entry, helping to keep the client journey moving forward.

Responsibilities

• Act as a point of contact for clients regarding order status, service updates, and key milestone tracking
• Proactively communicate delays, delivery timelines, and order changes with professionalism and tact
• Prepare accurate and timely sales quotations and provide pricing support for assigned Sales Executives to ensure alignment with client needs and internal guidelines
• Perform product stock checks in SAP and relay information to Sales and clients in a timely, client-ready format
• Coordinate final mile delivery for clients, partnering with logistics teams and delivery partners to ensure seamless, on-brand client handoffs
• Track COM/COL selections and ensure appropriate documentation and follow-up with clients when needed
• Support the creation and management of On Loan/On Approval orders and documentation
• Manage client critical dates and proactively coordinate internal tasks to meet or exceed expectations
• Participate in biweekly open order reviews with Sales Executives and follow up with clients as necessary
• Oversee shuttle order tracking, providing delivery timelines and updates to both Sales and clients
• Prepare backlog reports and delivery forecasts to support both client communication and internal planning
• Partner with Finance and Sales to facilitate client balance collection and communicate outstanding payments
• Review inspection and quality control reports; communicate any concerns to clients with transparency and proposed solutions
• Open and manage service tickets in SAP, track resolution progress, and keep clients updated on next steps
• Collaborate with internal SAP stakeholders to improve workflow, including exploring automation for status updates and client notifications
• Maintain accurate and timely client records, communications, and documentation to ensure a professional, responsive experience

Requirements

• 3+ years of experience in a sales support, client services, or order management role – ideally in a design, furniture, or luxury goods environment
• Proven experience interacting directly with clients in a professional, service-focused capacity
• Strong understanding of how to manage and communicate timelines, expectations, and delays without compromising client confidence
• Excellent verbal and written communication skills — polished, professional, and adaptable to client tone
• Experience using SAP or a comparable ERP system to manage sales orders, service tickets, and reporting
• Strong organizational and time-management skills; able to manage multiple projects and priorities simultaneously
• High attention to detail, especially when reviewing documentation, timelines, and service history
• Collaborative, calm under pressure, and highly responsive to client and team needs
• Proficient in Microsoft Office Suite, particularly Excel and Outlook
• Familiarity with COM/COL, made-to-order products, or project-based selling is considered an asset

We recognize that deciding to change jobs is an important decision and we thank you for considering us in your choice.

For more information about our businesses, please visit