Client Success Specialist

1 week ago

Toronto, Canada ProviderSoft, LLC Full time

**Client Success Specialist**

**Jonas Software - Premier Division**

Jonas Premier is a leader in financial construction cloud software seeking a Client Support Associate to join their team.

Premier prides itself on advancing the construction industry through software & technology. Innovation, culture and team are core values we live by. Comprised of motivated self-starters who enjoy the thrill of working in a challenging fast-paced environment within a well-established company.

We are looking for true leaders who do not require micro-management and can work from home. This Customer Specialist role allows you to maintain a healthy work/life balance, be part of a unique culture, get rewarded well and take advantage of career growth opportunities. For this role, you require excellent communication skills, ability to build meaningful relationships with clients and problem solve support questions in an effective manner. Accounting/Financial and/or Construction/Project Management knowledge are incredibly valuable assets. Ability to gain CPA hours/credits within this role.

**JOB RESPONSIBILITIES**:

- Become the product expert
- Troubleshoot and resolve customer issues in a timely manner
- Deliver remarkable customer service through empathy and professionalism
- Improve the knowledge base and training materials to help users
- Assist with process improvement
- Other duties as assigned

**JOB QUALIFICATIONS**:

- Mid Level/Senior accounting knowledge; QuickBooks or Construction Software Experience a plus - Sage, Viewpoint, CMIC, Procore.
- Understanding of general business accounting practices and processes; GL, Financials, AP, AR, Billing, Change orders, Payroll (nice to have), Job Costing & Project Mgmt (nice to have).
- Excellent with computers
- Passionate about providing remarkable customer focused service that makes clients ask for you by name; build meaningful relationships
- Superior problem solving skills with the intellectual horsepower to think outside the box to ensure excellent customer service; excellent conflict management skills
- Self-motivated with proven ability to “wear multiple hats” and work in a fast paced environment and driven for results
- Superior communication (written and verbal) and interpersonal skills in the English language; approachable and a great listener
- Technically inclined with the motivation to learn new technologies
- Well-honed organizational and process management skills; and ability to manage multiple priorities and deadlines
- Bachelor’s degree / college diploma

Jonas123

Pay: From $80,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your salary expecatation?

**Experience**:

- QuickBooks/Sage/Viewpoint/CMIC/Procore.: 4 years (preferred)
- Business Accounting: 4 years (preferred)

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