Deskside Support Administrator

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.

Pattison Food Group Ltd. consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.

We have an exciting opportunity for a full-time Deskside Support Administrator to join our IT team in Langley, BC.

Reporting to the Manager, Endpoint Technologies, you will be responsible for providing implementation and technical support for end user facing technologies, ensuring that configuration standards and best practices are employed to support business goals.

You will be responsible for:
- Supporting end user technologies used by our team members and providing great customer experience while meeting these goals.-
- Building partnerships with other IT teams to ensure that team member endpoint needs can be met where other specific skills are needed.- Managing the intake and completion of e-ticket requests assigned to the deskside support team.- Explaining technical details to our team members in non-technical terms.- Following the standards and practices already set in place to ensure that technology configurations meet a consistent standard.- Seeking out opportunities to improve and provide the best end user experience.

You have:
- A diploma in Information Systems, or another related field.- 3 years of IT work experience, preferably in a technical support role with regular interaction with end users.- Experience using cloud-based systems such as Microsoft Azure.- Experience in troubleshooting and solving problems in a complex environment.- Experience with deploying and supporting desktops and laptops using automation and remote access solutions.- Intermediate knowledge and skills supporting Office365, printers, shared network drives in an enterprise, multi-site environment.- Experience troubleshooting hardware and software issues.- A valid driver’s license and reliable transportation with the ability to travel to locations within the lower mainland on an as needed basis.

You are:
- A strong communicator, both verbal and written.- A team player with a willingness to share and collaborate ideas within a cohesive, high performing team.- Able to organize and prioritize tasks in a fast paced, deadline driven environment.- A continuous learner who is curious and passionate about technology.- Positive with a can-do attitude and able to communicate technical matters without the use of jargon to non-technical users.

What we offer:
In addition to a highly competitive salary, we offer a great range of benefits, a company pension plan, free parking, exclusive team member offers, and opportunities for development and career progression.

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Compensation Details:
$58,720.00 - $73,400.00

The compensation offered for this position will take into consideration location, education, skills, experience, and other factors.

About Us
- Pattison Food Group is a Jim Pattison business and Canada’s largest Western-based provider of food and health products. Headquartered in British Columbia, Canada, we have been in business for 107 years. We proudly employ more than 30,000 team members who are committed to achieving long-term growth and share a passion for giving back to the communities where we do business. Together, we leverage each other’s collective strengths to enhance efficiencies across our respective organizations. Our largest and signature company is Save-On-Foods.- With 11 retail banners operating nearly 300 food and drug retail locations through Western Canada, in Whitehorse Yukon, Washington State, and Oregon each uniquely positioned to cater to the needs of their community; 4 wholesale businesses catering to the diverse needs of their customer base across Canada; 5 food and pharmacy production facilities focused on high quality distinct offerings; an industry-leading loyalty program and a world-class set of proprietary consumer brands, Pattison Food Group businesses are proud to be recognized as leaders in customer service and innovation.