Patient Flow Coordinator

**Position**:Patient Flow Coordinator - Mental Health and Addictions
**Dept/Health Program**:Mental Health Program
**Posting ID**:5147
**Status**:Full-Time (x1)
**Role Level**:AH11.2 ($54.19 - $65.82)
**Site**:Mississauga Hospital ( _Travel between THP sites will be required _)
**Hours of Work/Shift**:Monday to Friday; 8 hour shifts (Hybrid)
**Posted**:October 29, 2025
**Internal Deadline**:November 12, 2025

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission**:A New Kind of Health Care for a Healthier Community**

Our Values**:Compassion, Excellence, Courage**

Our Goals**:Quality, Access, Sustainability**

Our Enablers**:People, Education, Innovation, Research**

**Position Summary**:
Reporting to the Clinical Manager responsible for Flow, Mental Health Program, this role complements existing Admission Coordinator roles currently in place at CVH and MH sites and will be the key contact for bed flow and capacity within the Mental Health Program. The Mental Health Bed Flow Coordinator will serve as a clinical liaison within the program by providing cross-site operational leadership and support to proactively facilitate flow and patient transfers within Mental Health, with a particular focus on reducing ED length of stay (LOS) for admitted patients. Our shared goal is to safely facilitate patient flow organizationally and to mobilize teams to achieve throughput, create capacity and achieve success while providing an exceptional experience for patients, families and staff.

The Mental Health program is committed to delivering a new kind of mental health care for a healthier community, which includes a comprehensive, client-centered, partnership-based service that is co
- designed with clients and their families. Together we will create high quality services that support people at each transition across the care continuum, and effectively links with community mental health services to create a more integrated system of mental health care for our community.

**Key Responsibilities**:

- In collaboration with the Clinical Manager, develop daily flow strategy that is responsive in real time to competing capacity demands and changes in unit/patient acuity
- Act as cross-site resource for capacity and flow, to provide leadership and support to Charge Nurses/Staff, Bed Allocation, Physicians and Patients/Families
- Provide co-ordination of patient admissions, transfers, and repatriations utilizing EPIC, standard operating procedures (SOP), protocols and situational awareness of each unit’s status within the Mental Health Program
- Develop and maintain effective communication with the mental health physician leaders, inpatient clinical leaders and charge nurses in order to facilitate flow and capacity planning
- Pre-assign patients to units with bed desk
- Liaise with bed flow and bed desk regarding any patients that require transfer to medicine
- Support CIT/EDMH nurses when on-site to receive consent from patients, and package out any packages to external hospitals
- Collaborate with CL/CNs and IPAC to coordinate bed moves on the unit to help minimize blocked beds, optimize use of locked rooms and support with bed transfers to units
- Lead repatriation requests to external hospitals from inpatient and ED.
- Assess and make recommendations for improvement, when processes are stalled or less effective than expected in facilitating flow
- Ensures follow-up and communication with inpatient unit managers on relevant issue(s), and escalations
- Liaise with ECT/CL nurses to support any required patient transfers based on bed availability or placement decisions required
- Work with the Clinical Leaders, Program Admin and Officer in Charge regarding Form 10's and follow-up for any that are outstanding
- Support with the daily 8:40 mental health bed meeting and daily GTA mental health call (as needed)Attend cross-site rounds in ED and on the inpatient units in order to inform daily bed flow planning, as well as to support in identifying and problem-solving discharge barriers for long stay patients
- **Qualifications**:

- Undergraduate degree in a health care discipline (nursing preferred)
- Current member and in good standing with a professional college required
- Minimum 3-5 years recent clinical experience in an acute care hospital and mental health setting
- Proven leadership abilities
- Strong facilitation and conflict resolution skills to help alleviate barriers
- Ability to think critically to respond in real time to a rapidly changing environment
- Ability to assess risk, and effectively utilize resources to support patient acuity while considering the global needs