Administrative Service Workers
2 weeks ago
**Administrative Services Workers - Patient Flow Support**
We are expanding Come join our team.
One Heart Care is a leading state of-the-art cardiology clinic and one of the largest in Canada. We offer a wide range of cardiac diagnostic testing and comprehensive consultations - we are a place where patients can be seen by the right specialists, at the right time, with the right testing, all available under one roof.
If you’re ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join our state-of-the-art clinic, where the possibilities for innovation, new discoveries and system thinking are limitless. At One Heart Care we value leadership, diversity, collaboration, relationships, equity, and safety, and are guided by these values in everything we do. This has enhanced our ability to attract the best talent and provide exceptional patient experience.
We are growing and with 100+ team members we are seeking an Administrative Service Workers - Patient Flow Support to optimize the movement of patients through the cardiology clinic to ensure timely and efficient care delivery. This position will work collaboratively within a multidisciplinary team including Reception, Booking and Patient Flow to ensure the best patient experience out of any other medical clinic in Canada.
**Responsibilities**:
- Ensure smooth clinic day for assigned physicians to prevent patient delays and build positive relationships
- Transport patients from waiting areas to examination rooms
- Educate patients regarding preparation for tests and procedures based on training received
- Perform electrocardiogram (ECG or EKG), blood pressure and vitals accurately and document results into patient charts using EMR system
- Co-ordinates ad hoc testing requested by the physicians
- Maintain cleanliness and stock in patient examination rooms and flow baskets
- Provide ongoing patient feedback to ensure a positive experience including information about clinic procedures and policies
- Co-ordinates ad hoc testing requested by the physicians
- Ensure compliance with organizational policies and standards to promote patent safety satisfaction, and continuity of care
- Perform other duties as assigned.
**Qualifications**:
- High school diploma, post-secondary education in medical office administration, and preferably 1 year of experience in a healthcare setting in a cardiology clinic or similar environment
- Must be proficient in Microsoft Office, EPIC and - electronic medical record (EMR) ie. Cerebrum
- Interest in healthcare and keen to perform ECG, blood pressure reading and cardiology vitals
- Excellent communication and customer service skills with the ability to interact professionally with patients, physicians, and other healthcare professionals
- Strong organizational, multi-tasking and problem-solving skills
- Strong attention to detail and commitment to accuracy
- Compassionate and patient centered approach
- Knowledge of patient confidentiality guidelines
- Committed to the mission and vision of One Heart Care
**How to Apply**:
- OHC is rapidly growing
- Modern State of the art facility
- Team focused environment
- Health Care Spending Account
- Supportive learning environment
- Onsite parking
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