Guest Service Agent

1 week ago

Victoria, Canada Westin Bear Mountain Resort & Spa Full time

**Join Our Team at The Westin Bear Mountain Resort & Spa**:

- Luxury. Comfort. Exceptional Service._

**About Us**
Nestled in the stunning natural beauty of Victoria, The Westin Bear Mountain Resort & Spa is a premier 5-star destination featuring 91 well-appointed guest rooms, a full-service restaurant, a vibrant bar and lounge, a 300-person ballroom, and state-of-the-art conference facilities. As part of the Westin brand under the Marriott International umbrella, our resort also boasts a world-class spa and a tranquil serenity pool, delivering an unforgettable experience to every guest.

**The Opportunity**

**Key Responsibilities**
- Warmly welcome and check in guests, ensuring a seamless arrival experience
- Confirm reservations, process payments, and assign accommodations
- Handle guest requests with professionalism and discretion, maintaining confidentiality at all times
- Manage incoming calls, assist with reservations, and provide concierge-level guidance
- Collaborate with other departments to ensure guest satisfaction and smooth operations
- Promote loyalty programs and additional services to enhance the guest experience
- Balance working independently with being an engaged, supportive team member

**Qualifications**
- Proven customer service skills with a focus on guest satisfaction
- Previous hotel experience, particularly in front desk operations
- Proficiency in handling multi-line phone systems
- Strong hospitality skills to enhance guest experiences
- Bilingual or multilingual abilities preferred for effective communication
- Excellent phone etiquette and interpersonal skills

**What We Offer**
- A stunning workplace at the top of Bear Mountain in Langford
- Complimentary on-site parking for staff
- Access to our premium fitness facility
- Delicious, complimentary staff lunches daily
- A supportive and collaborative work environment that values employee well-being

Pay: From $22.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Victoria, BC V9B 6R3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Can you commit to morning, mid and evening shifts as well as weekend shifts?

Work Location: In person

Application deadline: 2025-05-03

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