9-8-8 Hub Supervisor
2 days ago
In 2022, CAMH was announced as the lead for the coordination and administration of 9-8-8, the new national three-digit number for suicide prevention in Canada, that launched on November 30, 2023. 9-8-8 is Canada’s official three-digit national helpline for suicide prevention and emotional distress. This ground-breaking new service is available 24/7/365 and accessible to everyone from coast to coast to coast. CAMH is working closely with the federal government and key partners from different groups and communities, provinces, territories and building on our work on Talk Suicide Canada, to bring this high quality, evidence-based, equitable suicide prevention service to Canada.
The 9-8-8 National Hub plays a pivotal role in providing front-line service for the 9-8-8 Suicide Crisis Helpline. The 9-8-8 National Hub provides 24/7 service via phone and text modalities.
**Key Accountabilities**
- Ensure adherence to program standards, policies, procedures and guidelines.
- Participate in quality assurance tasks such as:
- Review contact reports, recorded interactions and text transcripts.
- Assist the training team as needed:
- Assist with roleplays and other relevant training activities during virtual training sessions
- Participate in mentoring shifts
- Provide assessments, feedback, and recommendations as part of the trainee evaluation process
- Other duties as required/assigned.
**Job Requirements**
**Please Note**:These four (4) casual positions are NOT part of any Bargaining Unit.
**Salary Range**: Competitive Salary and Benefits.
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Toronto, Canada Centre for Addiction and Mental Health Full timeIn 2022, CAMH was announced as the lead for the coordination and administration of 9-8-8, the new national three-digit number for suicide prevention in Canada, that launched November 30, 2023. 9-8-8 is Canada’s official three-digit national helpline for suicide prevention and emotional distress. This ground-breaking new service is available 24/7/365 and...
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