Store Team Leader

About Kitchen HubKitchen Hub creates unbelievable takeout experiences. As Canada’s first virtual food hall, Kitchen Hub is revolutionizing the takeout and delivery industry by bringing Canada’s best restaurant brands together. Customers can order from the city’s best restaurants, in one takeout or delivery order. Kitchen Hub also provides a quality of service unrivaled in the takeout business and befitting the quality of food prepared by our partner restaurants. Kitchen Hub is a team of professionals bringing together the worlds of hospitality, technology, and real estate. With 3 (soon to be 4) locations in the GTA, and one location in Alberta, we are growing quickly and looking for talented individuals who are eager to work with great people and bring care and quality back to the takeout experience. Position SummaryThe Store Team Leader (STL) is a pro, responsible for all aspects of daily operations at a Kitchen Hub location.  Reporting to the Regional Operations Manager and the Regional Manager, the STL is a hands-on operator who is excited to engage with their team and our customers on a daily basis.  They ensure all operational standards and processes are set up so our customers experience consistency and convenience every time they visit Kitchen Hub.  The STL is responsible for building and maintaining relationships with our restaurant partners and for keeping our facilities humming.  They do all of this with a keen awareness of the overall financial health of their store and the business.About the Store Team LeaderA Kitchen Hub STL takes an optimistic approach to all situations, looking for solutions and driving results.  They have an entrepreneurial mindset and are excited to look for new opportunities to make the business stronger.  And above all else, you are excited about adding to the Kitchen Hub community because they’re passionate about delivering the best possible team member, restaurant partner and customer experience possible.Kitchen Hub Store Team Leaders receive:Competitive wagesFlexible schedulingExtended health benefitsFlexible paid vacationFood discountsOpportunities for growth and developmentPrimary ResponsibilitiesTeam ManagementIs present, leads by example and actively managers their teamIs responsible for the weekly schedule ensuring it is inline with labour targetsEnthusiastically participates in all aspects of the recruitment process in order to build a talent rich teamSupports all people programs and policies and holds themselves and their team to the highest standardsIs passionate about developing team members through mentoring, coaching and accountability practicesCustomer ServiceIs responsible for maintaining our Customer Service Promise by modelling and coaching team members to deliver exceptional customer service in all situationsEnsures all customer issues are dealt with promptly and professionally whether in-person, over the phone, via email or on our feedback platformIdentifies barriers to delivering exceptional customer service, and uses their entrepreneurial spirit to find appropriate solutionsEnjoys the challenge of turning a less than perfect customer experience into a amazing experience, using a variety of management techniquesPartner ManagementWorks daily to build and maintain positive and trusting relationships with all restaurant partnersEnsure all urgent issues and concerns are resolved in a timely manner and/or are passed on to the relevant team member who can support resolutionFollows up to ensure that a successful resolution has been achievedLooks for interesting and exciting ways to create a sense of community and inclusion throughout the entire facilityOperational EfficiencyIs responsible for all operational line items on the P+L and as a result, takes active ownership to meet and exceed budget expectationsConstantly looking for ways to optimise operational processes in order to contribute to a fun, efficient and customer focused environmentIs responsible for the retail program in their facility, including; ordering, receiving, analysis, inventory counts and all other aspects of the program that contributes to meeting the monthly COGS budgetUses data and feedback to find operational efficiencies without compromising on quality experiences for our customers and stakeholdersHolds themselves and their team accountable for maintaining operational standards, in all situationsRevenue ManagementConsistently makes quality decision to help drive sales for Kitchen Hub and our Restaurant PartnersIs budget conscious and educates their team to be the sameKnows who our “ideal” customer is, and looks for every opportunity to generate more of those customers in our facilitiesLooks for opportunities to increase brand awareness in our neighbourhoodUses data to better understand the business and uses it to make effective decisionsFacilities ManagementMaintains a facility that meets all Health and Safety standards and complies with health code regulationsIs responsible for leading the Health and Safety Committee at their facilityUse and enforce the Facilities Ticket process in support of the Facilities ManagerReport all onsite accidents, immediately, to Human ResourcesActively manages and troubleshoots tech issues onsiteQualificationsA minimum of 2 years experience managing in a retail, hospitality or restaurant environmentHas experience managing a minimum of 8 direct reports in a retail, hospitality or restaurant environmentIs motivated and excited by a fast-paced work environment and uses this to drive results from their teamHas experience managing all, or part, of a P&L, an inventory process and COGSHas successfully managed a labour budgetUnderstands the importance of being an excellent communicator and demonstrates this ability in both verbal and written forms of communicationIs a master prioritizer with exceptional time management skillsDemonstrates strong interpersonal skills in all situationsHas demonstrated the ability to learn quickly and operate new technologiesHas experience with new store openings and product launches considered an assetProficient with Google WorkspaceFood Handler Certificate considered an assetHealth & Safety Certification considered an assetAbility to be mobile for up to 8 hrs and lift up to 30lbsKitchen Hub welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.PI140b8c6ce685-30511-39517540