Functional Business Application and Process Lead

**Marketing Statement**:
Join a company that has been a part of moving Metro Vancouver for over 35 years.

British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world.

Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.

When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.

Come explore what makes us one of BC’s Top Employers

**Responsibilities**:
PRIMARY PURPOSE

KEY ACCOUNTABILITIES

Leads the project pre-implementation process to support the target operating model, including review of existing relevant business rule documents, supports and reviews development of remaining business rule documents and tracks progress through traceability matrix, ensures processes are documented, and requirements are met through working with the project team and stakeholders.

Contributes as a member of a program/project team to conduct business requirements gathering, business process review, testing, training, documentation development, communication, and system configuration; defining and prioritizing deliverables, ensuring compliance with departments standards, policies and procedures, and the alignment to business objectives.

Supports project implementation in the discovery and solution design, updating of business rules and process, development of acceptance criteria and test cases, review of configuration. Ensures short
- and long-range sustainment plans are supportive of business maturity and roadmap.

Leads the review of processes and represents BCRTC’s needs for the design and configuration of systems as well as policies and processes and ensures necessary system and process controls are in place to identify and mitigate risks, and to leverage opportunities for areas of accountability and alerting manager of critical issues as they emerge

Leads the development and maintenance of internal controls to ensure data integrity and functionality by resolving problems and recommending solutions to meet requirements. Recommends and maintains procedures for users to ensure efficiency and data integrity including but not limited to user guides and process workflow documents.

Collaborates with TransLink Business Technology Services on the development, implementation and ongoing management of new/enhanced systems for areas of accountability. Implements enhanced and streamlined processes to optimize service delivery based on best practices in areas of accountability. Identifies improvement opportunities and document and lead process improvement initiatives.

Measures, monitors, and reports the key successes and impacts of the initiatives on the organization. Provides recommendations of continuous improvement based on performance analysis and inputs from stakeholders. Identifies, recommends and acts based on analysis of data, trends and issues.

Provides day-to-day supervision of reporting staff, including selection, training, coaching, development, performance management and all other people management practices.

**Qualifications**:
EDUCATION AND EXPERIENCE

The requirements for this job are acquired through a Bachelor’s degree in business, Computer Science or Engineering and six (6) years of business analysis experience and functional support of large corporate Systems in a complex unionized environment.

OTHER REQUIREMENTS

Advanced functional knowledge of modern SaaS Systems functionalities (Human Capital Management, Safety Management, Incident Management), including reporting tools.

Excellent planning and organizational skills to address systems information needs of multiple functional areas, and to balance and coordinate effort across multiple, concurrent activities.

Strong analytical skills and deep technical expertise to address system-based requirements, drive processes, promote data integrity and ensure delivery of accurate reporting of data to the business.

Advanced decision-making skills to respond, assess and react to a variety of operational and emergency situations.

Strong problem-solving skills to diagnose day-to-day operation of systems-related issues/requirements and troubleshoot solutions.

Strong communication and in