Manager, Retail Labour

**Department**:Retail Strategic Initiatives

**Reports to**:Director, Retail Strategic Initiatives

**Location**:North Vancouver, B.C

**Your Opportunity at ARC’TERYX**:
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We are seeking a Manager, Retail Labour & Workforce Planning, on a 15-month contract to lead a team of analysts focused on retail labour planning and support the implementation of workforce management software.

You will ensure our retail labour strategies are data-driven and aligned with our business goals. Your work will help optimize retail labour and the Workforce Management system to enhance store schedules and deliver a best-in-class Guest Experience. This hands-on role requires both strategic oversight and the ability to dive into the data, and a background in forecasting, planning, and retail labour is crucial.

**Meet Your Future Team**:
Retail Strategic Initiatives responsible for driving and delivering global, scalable strategies to attain our business goals. The team is the conduit between the stores and the cross-functional partners, aligning projects and strategies to provide the future of retail to Arc’teryx.

**If you were the Manager, Retail Labour & Workforce Planning, here are some of the core activities you would be doing**:

- Leading and Managing a Team: Directly manage a team of retail analysts, providing guidance, support, and development opportunities.
- Labor Management: Develop and optimize a retail labor and scheduling model that allocates labor efficiently to individual stores based on unique attributes and traffic patterns.
- Workforce Planning: Work closely with the Director of People & Culture to plan seasonal and regular headcount needs, ensuring alignment with business forecasts.
- Partner with FP&A in labour budgeting, converting hours to expense, including salary, benefits, bonus and other people costs.
- Workforce Management System Implementation: Play a vital role in implementing a new Workforce Management System, ensuring that the system meets the needs of our retail operations and provides accurate, actionable insights.
- Cross-Functional Collaboration: Work closely with Retail Training, Business Intelligence, and other cross-functional teams to ensure alignment and effective communication of labor-related insights and strategies.
- Continuous Improvement: Drive continuous improvement in labor management processes and data accuracy, including data governance and management.
- Data Analysis and Reporting: Create and maintain dashboards, reports, and models that provide insights into store labour, traffic performance, and sales analysis.

**Here are some of the things you could be working on in the future**:

- Project lead to the Workforce Management Implementation, supporting design, user acceptance testing, implementation, and hypercare.
- Developing and implementing advanced forecasting models into the Workforce Management System to optimize demand staffing levels, and improve store operations
- Managing external consultants to build on
- and off-floor hours standards; background in engineered labour standards preferred.
- Leading a guest experience and utilization study in North America and Europe to gain insights into the relationship between guest and product guide.

**Are you our next Manager, Retail Labour & Workforce Planning?**:

- Bachelor's or Master's degree in Business, Statistics, Mathematics, or a related field
- Minimum of 5 years of experience in retail analytics, with a strong understanding of retail operations and customer behaviour
- Experience building and managing a team of analysts with a track record of successful project delivery
- Experience with retail data sources, including point of sale (POS) systems, inventory management systems, and customer relationship management (CRM) platforms.
- Excellent analytical skills, with the ability to identify trends, patterns, and insights in large data sets
- Excellent communication and interpersonal skills, building and maintaining relationships at all levels and effectively communicating complex data insights to executives.
- Proactive problem solver with a commitment to excellence, continuous improvement, and personal development
- Flexible and adaptable, with the ability to thrive in ambiguous situations

$104,000 - $130,000 a year

A reasonable estimate of the pay range is $104,000 - $130,000 USD at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training.

Please note that the range details above reflect the base pay only and does not include the benefits that we offer.

**Equal Opportunity**

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected t