Assistant Manager, Retail

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
**Job Title**: Assistant Manager, Retail
**Location**: North Vancouver
**Department**: Retail
**Reports to**: Manager, Retail
**Role Status**: Full Time / Permanent / Salary
ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.
JOB SUMMARY
The Assistant Manager of retail is responsible for overseeing the daily operations of all retail areas - including but not limited to Outfitters, Spirit Gallery, Essentials, Rentals, Grizzly Yurt and Theatre. Supporting the Retail Manager in providing guidance and leadership to the retail team and purchasing of product, while ensuring department KPI’s are met.
ESSENTIAL JOB FUNCTIONS
- Assisting the manager in ensuring the safe and efficient operation of all department areas
- Completing opening and closing duties of the department and coordinating day-to-day operations
- Assisting with maintaining of merchandise displays in Outfitters, Spirit Gallery, Essentials and Grizzly Bear Lookout
- Providing management with assessments of customer attitudes, needs, and wants
- Assist with sourcing, selecting and managing store merchandise and inventory
- Work with vendors and A/P to improve systems, payments and communication
- Manage the guest experience and ensure service standards are met or exceeded to achieve a high Net Promoter Score
- Recruiting, training, scheduling and developing Retail Associates with a focus on customer service and product knowledge
- Completing internal payroll, data entry, performance reviews, daily logs and other company documentation according to outlined standards
- Maintaining and notifying staff of procedures and policies
- All other duties as assigned

SUPERVISORY RESPONSIBILITIES
This position provides direct supervision and leadership to the Retail Supervisors, Key Holders, Inventory Clerk and Retail Associates.
REQUIRED QUALIFICATIONS AND ABILITIES
- Minimum 2 years’ experience in retail operations, preferably in sportswear
- Minimum 2 years’ experience in a leadership or supervisory role
- Ability to drive sales
- Exceptional customer service skills and the ability to drive a Guest Obsessed culture
- Ability to think and act strategically, work independently and manage time efficiently
- Exceptionally strong oral communication skills, ability to develop rapport and credibility
- Ability to establish and maintain effective working relationships with a wide variety of staff and external contacts and brand reps
- Strong skills with Word, Excel & Microsoft Outlook and POS systems
- Understanding of SQL database reports and PowerBI reporting an asset
- Ability to work a flexible schedule including opening, closing, weekends and holidays
- High energy, outgoing, approachable and strong work ethic
- Must be able to lift 40 lbs

WORKING CONDITIONS
Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks. Majority of the work is indoor work with the occasional need to be outside in the elements.
COMPENSATION AND BENEFITS
$55,000 to $62,000 annually
All positions are eligible for the following benefits and perks:

- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants and recreation

**Full-time, year-round positi