Support Specialist

**Hi there Thanks for stopping by**

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We're looking for a Support Associate to join our Support team in North America. This is a permanent full-time position. As a Support Associate, you will be reaching out to our new customers to help them set up their hardware (remotely), as well as providing technical assistance for our Point of Sale Software. This position is for a computer user with a background in customer service.

**What you'll be doing**:

- The primary role of a Support Associate is to help the customer go live by assisting them with their initial hardware setup and general questions through scheduled appointments.
- You will be one of the first support contacts for new customers and thus offering friendly exceptional customer service and technical assistance will set the tone of customer experience
- Properly document and track customer issues and resolutions

**And a little bit of....**:

- Support associates also assist in special, short term projects that help our other support and customer service departments on an occasional basis
- Follow escalation procedures as required
- Liaise with team leaders to best handle day to day situations to improve customer experiences
- Submitting and assisting with the return of defective and problematic hardware
- Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren't strictly within the scope of your role.

**What you need to bring**:
We're a team of 6 people located in Canada. Our team is responsible for enabling Lightspeed's customers to process transactions and better their communities.
- Experience in a customer service role
- Computer skills with working knowledge of Mac OS X, Windows and IOS
- Proven experience in managing multiple priorities in a fast-paced environment
- Experience working with Point of Sales Systems is a plus
- Computer hardware experience is a plus
- Retail experience is a plus
- Available Monday and Friday 40 hours/week

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

**What's in it for you?**

Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that's creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

- Lightspeed share scheme (we are all owners)
- Lightspeed RSU program (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Health insurance
- Health and wellness benefits
- Paid leave assistance for new parents
- Linkedin learning
- Volunteer day

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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