Customer Service Representative

Ricart helps businesses, schools, and organizations bring their logos and ideas to life on custom apparel, awards, and branded products. Using screen printing, embroidery, engraving, and digital printing, we deliver quality, creativity, and exceptional service. We’re a growing team that takes pride in putting customers first and making sure every project runs smoothly.

Why Join Ricart?
- Be part of a growing company with a reputation for quality.
- Work in a collaborative, supportive team environment.
- Gain hands-on experience with custom products, production workflows, and customer interactions.
- Make an impact: our CSR team ensures every client feels proud of their brand.

**The Role**

We’re seeking a **Customer Service Representative (CSR)** who thrives in a fast-paced environment, communicates with ease, and takes pride in helping customers. The role is primarily focused on responding to incoming inquiries, processing orders accurately, and keeping projects on track.

When things are quieter, you’ll also collaborate with our creative team on client presentations, provide product recommendations, and occasionally support new customer outreach. It’s not a sales role but you’ll play a big part in helping customers discover solutions that grow their brand.

**Key Responsibilities**

**Customer Communication**
- Provide professional, friendly, and prompt assistance.
- Maintain a positive, solutions-oriented approach at all times.

**Order Management**
- Enter and manage customer orders, quotes, and inquiries.
- Track progress and follow up to ensure timely production and delivery.
- Coordinate with production, sales, and logistics teams for smooth operations.

**Problem Solving**
- Handle customer concerns and product issues with professionalism.
- Troubleshoot discrepancies in orders, shipping, or product quality.
- Find effective, timely resolutions in collaboration with the team.

**Product Knowledge & Recommendations**
- Stay up to date on Ricart’s products and customization options.
- Provide accurate information on pricing, timelines, and capabilities.
- Collaborate with creative staff to prepare storyboards or product ideas for clients.

**Technology & Systems**
- Use CRM, order tracking software, and internal databases.
- Maintain accurate and detailed customer records.

**Organization & Prioritization**
- Manage multiple inquiries and projects at once.
- Stay organized in a fast-moving environment with tight deadlines.

**Metrics of Success**
- Orders are entered and processed accurately and on time.
- Customers receive quick, professional responses to inquiries.
- Projects move smoothly between sales, production, and logistics.
- Customer issues are resolved effectively with mínimal escalation.

**Top 3 Must-Haves**
- Strong communication skills clear, professional, and friendly with customers and colleagues.
- Organized and detail-oriented accuracy and follow-through are second nature.
- Ability to juggle competing priorities and stay composed in a fast-paced environment.

**Qualifications & Skills**
- Previous customer service, sales, or administrative experience preferred.
- Resourceful and proactive with a solutions-focused mindset.
- Team player who thrives in a collaborative environment.
- Adaptable and able to adjust quickly to changing priorities.

**Job Types**: Full-time, Permanent

Pay: $19.00-$20.00 per hour

Expected hours: 37.5 - 40 per week

**Benefits**:

- Casual dress
- On-site parking
- Store discount

Ability to commute/relocate:

- Peterborough, ON K9L 2A3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to work the scheduled 8:30am-4:30pm or 9am-5pm Shift
- Tell me about a time you went above and beyond for a customer or your team
- What do you think makes a company worth staying at long term

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person