Customer Service Representative
3 days ago
Job DescriptionAs a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins to our Profit Centres. You will provide the highest level of customer service by answering customer inquiries, generating sales leads, and closing sales to increase profit sharing. Support will also be provided to the Outside Sales function.Additional duties will include:Answer telephone calls, emails and in person questions from customers and identify their needsResearch product for customers and provide recommendations on our assortment of productEnter sales orders generated from Profit Centre customers via fax, phone, emails, and textsGrow and retain established customer base and develop new business for the Profit CentreFollow up on backorders with vendors and provide customers accurate delivery datesSend and follow-up with request for quotes to vendorsProcess returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all proceduresSupport Counter Sales and Outside Sales activities as part of the teamResolve issues related to customer orders in accordance with our policies and procedures (SPIs)Perform other tasks as requested by the Profit Centre ManagerQualificationsGrade 12 diploma or equivalent; College and/or University degree an assetA minimum of 1 year of experience with customer service or counter salesProficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact filesOutstanding customer service and verbal communication skillsExcellent relationship building skills with customers, vendors, and teammatesAbility to identify customer needs, provide profitable solutions and close the saleAbility to learn and operate the applicable software system used to process ordersAble to work in a fast-paced environment while handling multiple tasksIntermediate math skillsAble to learn how to operate material handling equipmentPreferred Skills:Previous experience with or knowledge of products sold at the Profit CentreExperience using Trend, Eclipse, Word, Excel, and OutlookAdditional InformationWhy Join Our Team?EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the wayIn addition, we will offer you:Great mentors and on-the-job trainingGrowth potential with competitive salary, benefits, and profit sharingA career with a solid, stable company with strong core valuesParticipation in our pension plan with employer contributionsWork-life balance and flex time
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