Customer Service Representative

1 week ago

Peterborough, Canada Alypsis Inc. Full time

**Position: Customer Service Representative**

**Core Duties & Responsibilities**:

- Answer incoming phone calls and direct calls to appropriate person.
- Handle web research for customers in a timely manner.
- Follow up with customers on any issues that may arise from the sales team.
- Maintain an organized, clean work area.
- Perform other duties as assigned.

**Required Skills & Competencies**:

- Excellent communication skills, both written and verbal.
- Excellent computer skills, including Google drive (docs, sheets, etc...)
- Attention to detail.
- Ability to work in a fast-paced, high-pressure environment while maintaining a positive attitude.
- Desire to learn new skills and be part of the team success.
- Strong organizational skills and ability to multitask.
- Passion for natural health
- Knowledge about cosmetics and essential oils

Work Location:

- One location - No remote positions currently offered

Work Remotely
No

**Job Types**: Part-time, Casual, Seasonal
Contract length: 6 months
Part-time hours: 24-32 per week

**Salary**: $15.50-$18.80 per hour

**Benefits**:

- Casual dress
- On-site parking
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- No weekends

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Peterborough, ON K9J 6W1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (required)

Work Location: In person

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