Donation Centre Customer Service Lead

1 week ago

Victoria, Canada Victoria Women In Need Community Cooperative Full time

**Job Title: Donation Centre Customer Service Lead**

Victoria Women In Need Community Cooperative (WIN) is a non-profit community service cooperative that provides programs to support women, trans, non-binary, and Two-Spirit people along their journey between crisis, self-sufficiency, and wellness. We run 5 resale shop locations as well as an online shop to be able to support us in funding our programs and operations.

Location: 555 Ardersier Road

Wage Range $17.50 - $18.50 / hour (with paid breaks)

Hours per week: 15-20 hours/week

Days of Shifts: Tuesday and Saturday

This is a hands-on position that is responsible for:

- Greeting and thanking donors, explaining criteria for accepting donations, assisting donors with their donations, and creating a positive donation environment,
- Ensuring that the donation centre is a positive and welcoming space
- Acting as team support and lead relating to donor service
- Providing a reassuring presence and being able to calmly resolve donation related issues
- Providing information regarding WIN and its programs, promoting WIN as an organization both internally and externally,
- Processing all donated items according to established quality and sorting criteria and WIN policies and procedures,
- Adhering to production standards/quotas as applicable,
- Adhering to proper recycling procedures, according to WIN standards,
- Maintaining a clean, tidy and organized work area.
- Actively contributing to production being a positive and welcoming and respectful space.
- Ensuring that all health and safety procedures are followed

Required Skills and Experience:

- Comfortable working outside receiving donations throughout the year
- Minimum 2 years working in a retail / customer service environment, preferably a thrift store retail environment,
- Resourceful, positive attitude and an excellent communicator,
- Strong leadership ability, with a strong attention to detail
- Excellent customer service skills, able to answer questions in a friendly and positive manner,
- Good knowledge of quality standards for second-hand goods,
- Knows about and values the work that WIN does in the community - must have an understanding of what WIN is all about,
- Able to work in a dusty environment, with possible heavy lifting (over 30 lbs),
- Ability to work as a member of a team and to contribute to a positive and cooperative work environment and maintain open communication with staff and volunteers.
- Able to closely adhere to health and safety procedures
- Able to work in a dusty environment, with repetitive motions related to receiving, moving and processing clothing and houseware donations (up to 20lbs), possible occasional heavy lifting (over 30 lbs).

**Job Type**: Part-time

Pay: $17.50-$18.50 per hour

Expected hours: 15 - 20 per week

**Benefits**:

- Dental care
- Extended health care
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Work Location: In person

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